Well satisfied with my visit. The service department staff are very professional in dealing with the customer.
Thanks!
6/18/2021
Fatemeh S. VERIFIED CUSTOMER
The service and customer reaction was great
6/18/2021
Rachel W. VERIFIED CUSTOMER
Fred is awesome! He was great to work with and did an excellent job keeping me posted on the status of my vehicle and getting it back to me in a timely manner!
6/18/2021
Khiem D. VERIFIED CUSTOMER
Ecellen service
6/18/2021
Mia R. VERIFIED CUSTOMER
Fred was on point and was very helpful. I got my car back right away.
6/18/2021
Ketan S. VERIFIED CUSTOMER
George is good. Kind and considerate abd provides good advise.
6/18/2021
Stephanie I. VERIFIED CUSTOMER
We are new Lexus owners and this week was the first service for our vehicle. We bought the car in February 2020 the week before California went into shelter in place for the COVID-19 pandemic. Since then we have only put on 3400+ miles on the car as it sat in our garage for a majority of that time until now. Our family is very cautious with COVID-19 safety and did not feel comfortable bringing our car in to have other people inside it. Ben informed me that since we have had the car for over a year, we missed that service and would need to do the 10,000 mile - even though we were just over 3400 miles. We are not happy that upon our very first visit to Lexus that this is the decision that was made. The dealership could have easily done the 5,000 service and reserved the 10,000 for a later date. Nearly every business made accommodations due to the pandemic but it is a shame to see this is how Lexus is handling this.
6/18/2021
Bruno E. VERIFIED CUSTOMER
A perfectly executed service. Everything’worked like clockwork.
6/17/2021
Harunosuke M. VERIFIED CUSTOMER
Mario should have updated Lexus service
within 24hrs after we brought our car in or
even that evening. Kent, previous service
consultant, was prompt in that matter.
Why do we have to follow up at our end.We had wheel
Alignment done at Putnam Lexus last November
with 50105 miles. Now with 51599 miles, inspection
Result caution recommends wheel alignment. Isn’t there
Warranty for your service done previously.
Mario afterwards follow up and keep us informed
Later.
6/17/2021
NANCY M. VERIFIED CUSTOMER
Fred was friendly, professional, and answered my questions clearly. ????
6/17/2021
KARLA M. VERIFIED CUSTOMER
The service department was nothing but helpful. I enjoy taking my car there for service.
6/17/2021
CAROL G. VERIFIED CUSTOMER
Always very courteous and thorough service.
6/17/2021
Mike C. VERIFIED CUSTOMER
Continued good service.
6/17/2021
MIGUELA M. VERIFIED CUSTOMER
George Aguirre was awesome, he explained to me what’s to be done in my Lexus . Too much expensive with Labor and parts