Alma’s customer satisfaction rating is the highest. She was incredibly helpful in sorting out the issue with the vehicle maintenance care package that was not available in your system. I give her the highest rating
4/15/2022
Maggie L. VERIFIED CUSTOMER
Fred is great! He offered great client service experience. I would love to see him again during next visits.
4/14/2022
Yu W. VERIFIED CUSTOMER
We are very satisfied with the service! Thanks so much!
4/14/2022
Michael H. VERIFIED CUSTOMER
Very good overall service
4/14/2022
Elizabeth W. VERIFIED CUSTOMER
David was great!
4/14/2022
Carelle K. VERIFIED CUSTOMER
I have never been disappointed with service from Putnam
4/14/2022
Peleg I. VERIFIED CUSTOMER
Mario was great. He was very professional, attentive to the details and gave me a great feeling reinforcing my choice of Putnam
Thanks again
4/14/2022
Ferra A. VERIFIED CUSTOMER
It was done very quick.
4/14/2022
Gary K. VERIFIED CUSTOMER
I picked up my car on April 12th. I'm sure that the mechanic did a great job. However, the car was washes nothing like it has been in the past. Not only was the cleaning incomplete, but the tag, plastic seat cover, paper floor mat, and other debris was left inside the vehicle. I didn't bring the car in for a car wash, but it has always been recognized as a service perk. No happy!
4/14/2022
Philip O. VERIFIED CUSTOMER
Was very helpful in explaining service requirements and history on auto since this was a used car purchase and my first service. Also waiting for a email on proposed next service in 5K miles.
4/14/2022
Victor W. VERIFIED CUSTOMER
Excellent
4/13/2022
Amber L. VERIFIED CUSTOMER
Ed was great but the receptionist/scheduler who helped me make the appointment and called me back when I had question was terse and not knowledgeable about how long it would take.
4/13/2022
Isobel L. VERIFIED CUSTOMER
Listened to concerns, addressed all, plan for future maintenance discussed. I love my car, so having one of your team members recognizing, respecting, and being so helpful is so very much appreciated! Thank you for addressing my concerns in such a thorough manner.
4/13/2022
Grace W. VERIFIED CUSTOMER
Ben does a great job - knowledgeable and communicative.
4/12/2022
Barbara G. VERIFIED CUSTOMER
As always Lexus provides wonderful support and answers all my questions and concerns. Alma was wonderful to work with. Thanks so much!