I showed up early for my appointment and Mario took it in stride and took my vehicle in without an issue. Everything that was included in the service was explained completely and he made sure to circle back to see if I had any questions. It was a perfect interaction.
12/3/2023
Don B. VERIFIED CUSTOMER
Randy is the best
12/3/2023
Lenila L. VERIFIED CUSTOMER
Thank you. Great service.
12/3/2023
Saras S. VERIFIED CUSTOMER
Excellent
12/3/2023
Judith H. VERIFIED CUSTOMER
David’s professionalism and thoughtfulness are above and beyond. I asked for him specifically because of his quality of service and thoroughness in handling a previous repair to my engine covered by insurance. And although I’m moving to Healdsburg in Sonoma County, I am planning to stay with Putnam as a service provider because of David’s consistent quality of customer/car care. I conducted/managed customer service research for decades and, in Any industry, David’s delivery deserves high marks!
12/3/2023
Beatrice K. VERIFIED CUSTOMER
Good service
12/3/2023
Ranjith R. VERIFIED CUSTOMER
Good job. Completely satisfied
12/3/2023
Claudia N. VERIFIED CUSTOMER
Mario is terrific! He answered my questions and advised me about how to make best use of my remaining service visits on my plan. He was friendly and super knowledgeable.
12/3/2023
Fredrick B. VERIFIED CUSTOMER
Took longer than expected but job was well done and the cost was less than expected.
12/2/2023
Cathy L. VERIFIED CUSTOMER
Very professional and knowledgeable
12/2/2023
Angela C. VERIFIED CUSTOMER
Randy was kind and timely communicated.
12/2/2023
Saeed M. VERIFIED CUSTOMER
He was very helpful ????????
12/2/2023
Jorge C. VERIFIED CUSTOMER
Randy was great adviser and respectful.
12/2/2023
Natalie M. VERIFIED CUSTOMER
Please with your keeping me informed about extra work that needed to be done and alerting me about when work would be completed. Also, I enjoyed the privilege of driving one of your 2024 loaner cars. You made my service experience very easy!
12/2/2023
Lena V. VERIFIED CUSTOMER
Service provided by Randy is always excellent . Thank you Randy . Elena
12/1/2023
JOHN C. VERIFIED CUSTOMER
Always the best!!!
12/1/2023
June-Ko P. VERIFIED CUSTOMER
I am happily report that Alma was a super kind, knowledgeable and informative this time. She called me in time, too.
Last check up time I had to wait without any information for 4 hours (supposedly for two hours) but this time everything was wonderful!
12/1/2023
Banks Auto. VERIFIED CUSTOMER
Very good experience. Mr. Mario was very helpful in giving updates and keeping us in the loop and the technicians were very helpful in getting the car fixed
12/1/2023
Gibson A. VERIFIED CUSTOMER
Randy was great to work with. The person who took me to the loaner car was professional and nice.