Best customer service I have received in years!! There was a little misunderstanding. David in the service department went above and beyond to make sure it was right . Greg, the service manager has an Amazing staff. We have bought several cars from Robert in the Sales department.. we are Lexus owners/advocates/supporters for life. Putnam Lexus Redwood City… Class Act !! Don’t go anywhere else ??????
2/14/2024
Francisco M. VERIFIED CUSTOMER
Alma was super helpful and the technician explained perfectly the details of what’s needed in the vehicle (inspection) Alma follow through and it’s very respectful and cordial .
2/14/2024
Barrett B. VERIFIED CUSTOMER
Great service
2/13/2024
Thomas V. VERIFIED CUSTOMER
Excellent and kind gentleman, always a pleasure working with him. He is an asset to your company.
2/12/2024
Dorothy J. VERIFIED CUSTOMER
Thank you very much Maria for your help. You’re a good guy bless you.
2/11/2024
Andrea D. VERIFIED CUSTOMER
Alma is delightful and kept me frequently updated on what was happening with my car.
2/11/2024
Beth Ann. VERIFIED CUSTOMER
Randy really is quite the professional. He’s pleasant and knowledgeable and understands the meaning of customer service. So glad he’s part of your team!! Thank you!
Jeff and Beth Ann F
2/11/2024
Kiran K. VERIFIED CUSTOMER
Very good customer service
2/11/2024
Janeece S. VERIFIED CUSTOMER
Loved dealing w Benjamin, he was great. Once I have appointments things go well…but booking them could go smoother. Ive left messages and not gotten them returned.
2/10/2024
Vivian J. VERIFIED CUSTOMER
Very happy with gold detail package. Detailer removed makeup stains on door. Good attention to detail. Randy is always responsive and made sure my suv was ready.
2/10/2024
Alghazaly E. VERIFIED CUSTOMER
Alma is excellent worker
2/10/2024
Barbara C. VERIFIED CUSTOMER
David was very kind and kept me informed on what was happening and did his best to get the car back to me as soon as he could. He is very conscientious. Thank you.
2/10/2024
Leanna L. VERIFIED CUSTOMER
I'm very pleased with Randy and the staff. Great service and attentive. Thank you for the loaner car.
2/10/2024
Georgina C. VERIFIED CUSTOMER
David has always been attentive to my questions and explains everything very well.
2/10/2024
Terri E. VERIFIED CUSTOMER
Mr. David is a Professional and very knowledgeable! Thank you for excellent service, Lexus!
2/10/2024
David L. VERIFIED CUSTOMER
Great fast efficient service
2/10/2024
Robert B. VERIFIED CUSTOMER
Alma did a great job! She was very knowledge, responsive, quick acting, helpful and had a very positive attitude!
2/10/2024
SHARON N. VERIFIED CUSTOMER
David and the customer service people were very knowledgeable, efficient and friendly.