Service manager or director Greg Dong told me my car had been repainted or repaired without factual evidence at the service drive . I bought my car brand new now I started to wonder did I bought a brand new Lexus product or some Lego cars from a glorified dealership? Greg Dong straight up tried to denied my warranty claim at the drive . Is this how this dealership practice business? Will it be better if I pay out out of my pocket? Last but not least. The whole driver's seat was all black and stains when I picked it up. I HAD TO CLEAN IT UP MYSELF. SOME PREVENTABLE PRACTICE MIGHT HELP? ABSOLUTELY NO RESPECT FOR ANYTHING...GREG DONG should get fired or get send back to school .
6/1/2024
Brian V. VERIFIED CUSTOMER
Mario was great. Very clear communication. Great follow up.
6/1/2024
Doris A. VERIFIED CUSTOMER
Ben is the best!!!
6/1/2024
Yong P. VERIFIED CUSTOMER
Ok
5/31/2024
Rita W. VERIFIED CUSTOMER
George and Putnam are the best!
5/31/2024
Daron Amy. VERIFIED CUSTOMER
Greg and Mario were very helpful and understanding of the situation. They went above and beyond to provide me with great customer service and I will definitely be returning to work with Mario and Greg again.
5/31/2024
William Z. VERIFIED CUSTOMER
Wonderful folks great service
5/31/2024
Susan M. VERIFIED CUSTOMER
Ben and others went out of their way to accommodate me on short notice. Everyone there is polite, kind and helpful. Very grateful for their help and expertise.
5/31/2024
Vinay S. VERIFIED CUSTOMER
Ben was very efficient and knowledgeable with the service. He was very professional and committed to his work. He is an assest of Putnam Lexus.
5/31/2024
Sandra J. VERIFIED CUSTOMER
Thanks. I also returned the postcard. He did as great job.
5/31/2024
Vy V. VERIFIED CUSTOMER
I have received the best service here. Thank you
5/31/2024
Charles H. VERIFIED CUSTOMER
Alma is an excellent service advisor. Our service went very well.
5/31/2024
Thomas C. VERIFIED CUSTOMER
Alma awesome
5/31/2024
June K. VERIFIED CUSTOMER
Randy is always sooo nice and helpful
Very professional
This is why we go to Putnam for service.
5/31/2024
Jasmine A. VERIFIED CUSTOMER
I appreciate Randy’s kind demeanor and professionalism.
5/30/2024
Michelle A. VERIFIED CUSTOMER
Thank you for the service and loaner car
5/30/2024
Ernest L. VERIFIED CUSTOMER
I’m not happy that the problem wasn’t detected in January when I was in for service.
5/30/2024
John S. VERIFIED CUSTOMER
Excellent!! Alma is wonderful! We love our car!
5/30/2024
Marianne P. VERIFIED CUSTOMER
Randy is the best!
5/29/2024
Neal P. VERIFIED CUSTOMER
Thank you to Mario and the team for their time and help. Great as always