Randy is the best. I find him to be kind, honest and patient. He explains everything, sometimes more than once…or twice…as if he has plenty of time, even though it’s the end of the day and he’s been there since 7:30.
I appreciate him as my “Lexus service guy”. I realize I could go elsewhere…however I know he takes very good care of me. He instills my confidence in your dealership. I’d say he’s the reason I keep coming back.
5/29/2024
Mona M. VERIFIED CUSTOMER
Mario was great! He answered all my questions. I appreciate his patience, his kind, professional demeanor. Thank you Mario!!
5/29/2024
Jonathan P. VERIFIED CUSTOMER
great service asudual Mario!
5/29/2024
Gene J. VERIFIED CUSTOMER
Staff was friendly and efficient!
The time they estimated it would take to fix it was pretty close to the real time and I appreciate that!
5/29/2024
Debra H. VERIFIED CUSTOMER
Ben was great. Service was great. You need a directional sign as to which driveway to enter for service when coming from Industrial ave. I told you this two years ago. Still nothing. Can’t say I ever entered a dealership without good signage on where to go for service.
It’s not that hard. Go to the city and ask for a permit to put a service directional sign on your building. I do it all the time for my Conner buildings I manage.
5/29/2024
Stefanie M. VERIFIED CUSTOMER
David was a great advisor! He gave me all the information I needed to make an informed decision about my car. I really appreciate his kindness, his expertise, and his time. Thanks, David! I’ll be back for sure!
5/29/2024
Jie X. VERIFIED CUSTOMER
Hi,
Mr.Randy always give me a very good service indeed. He is very kind and professional to me.
Best,
Jie
5/28/2024
Luiza G. VERIFIED CUSTOMER
Excellent service
5/28/2024
Greg M. VERIFIED CUSTOMER
Ben was super friendly and called when the car was ready. Explain the bill. Everything was 100% perfect.
5/28/2024
Priya V. VERIFIED CUSTOMER
Our service advisor David was very helpful, kind and professional. He was able to answer any questions that we had and made sure that our Lexus vehicle was serviced properly. We were very pleased with our service experience. Thank you David.
5/27/2024
Viola C. VERIFIED CUSTOMER
Completely trust Randy and team at Putnam. Thank you for your professional attitude and attention to detail.
5/26/2024
Michelle L. VERIFIED CUSTOMER
Car service was great. Was a little disappointed that they didn’t vacuum the inside of the car as they used to.
5/26/2024
Wei W. VERIFIED CUSTOMER
Good job!
5/26/2024
Kanjana C. VERIFIED CUSTOMER
Everyone is welcoming. Everyone is very good.
5/26/2024
Hang M. VERIFIED CUSTOMER
Nice job. The loaner car experience was also nice.
5/25/2024
Lisa B. VERIFIED CUSTOMER
Randy provided exceptional customer service.
5/25/2024
Donald E. VERIFIED CUSTOMER
David and the techs provided excellent support and follow up in locating the
problem and correcting it!
Thank you Don and Jackie Ellis
5/25/2024
Carolyn H. VERIFIED CUSTOMER
Also thanks to David for helping me get my cat after 5!
5/25/2024
Barbara R. VERIFIED CUSTOMER
George took care of every service detail. Kaley took care of picking out my loaner vehicle and sending me on my way. The car repair took several days but since I had a loaner vehicle I was all set.