Great experience. Randy is great. He is efficient and pulled in technician Peter to diagnose and resolve the issues with my car after the collision repair company missed a wheel bearing problem. Adjustment too of our tire pressure seems to have helped as well. I feel
confident that if there is any future problem from
the accident repair that Randy and the service team will figure it out.
Thsnks again for the loaner car.
11/17/2024
Jennifer A. VERIFIED CUSTOMER
My car isn’t done yet…so I can’t answer this question yet. I was driving to pick it up yesterday, but noticed that when I went to Promise Pay, there was one item that needed to be repaired immediately (in red) and 4 other maintenance recommendations. I called Lexus and they told me to talk to Alma Monday to let her know I wanted the repairs made.
11/17/2024
Denis L. VERIFIED CUSTOMER
I had mentioned that the water coolant of Auxiliary water tank level is pretty low when chech-in my vehicle in the site. However it didn’t fix/re/fill up it when I pickup car. Although I called Randy to have someone fix it right way before i leaving, but I’m not sure how the maintainer to do all the checking/SOP? How come it would miss a very basics coolants water level checking and even I had noticed there is a problem over there in the beginning?
11/17/2024
Jerry N. VERIFIED CUSTOMER
Ben is consistently pleasant, efficient, and informative.
11/17/2024
David J. VERIFIED CUSTOMER
Excellent service as always.
11/17/2024
Wilson Y. VERIFIED CUSTOMER
Friendly, professional, and helpful on my service giving me updates and advise.
11/17/2024
James J. VERIFIED CUSTOMER
Great! A little pricey, but great !
11/17/2024
John A. VERIFIED CUSTOMER
George is ok
11/17/2024
Mabel C. VERIFIED CUSTOMER
Very efficient
11/17/2024
Shaojun Z. VERIFIED CUSTOMER
Good explanation by David
11/17/2024
Richard V. VERIFIED CUSTOMER
David was great! Made sure my car was taken care of and I was extremely satisfied.
11/17/2024
Donna O. VERIFIED CUSTOMER
Informed me it would two days for my service. That was helpful for know.
11/16/2024
Dan B. VERIFIED CUSTOMER
Randy is great. Super professional, pleasant and transparent.
11/16/2024
Dina S. VERIFIED CUSTOMER
David was very through and helpful. Took care of everything I needed for my car. He helped when i bought my car the last time also.
Thank You,
Dina
11/16/2024
Doreen S. VERIFIED CUSTOMER
Very efficient and good communication.
11/16/2024
Daiki S. VERIFIED CUSTOMER
She is the best of Lexus
11/16/2024
Leslie S. VERIFIED CUSTOMER
He is always very helpful and cheery. Great guy.
11/15/2024
Starla J. VERIFIED CUSTOMER
I appreciate how organized and warm the Lexus team is.
11/15/2024
William B. VERIFIED CUSTOMER
He made me feel important and was very helpful about some of the problems with the car