Putnam Lexus Auto Repair Service

Alma Cardenas-Orozco gave me a great service. She speaks Spanish and that was top costumer service.

Ben does an excellent job explaining to me any questions I have in regards to my car and what to look forward to for the next upcoming service. Today he helped me with some issues I was having with connecting my iPhone to the car and informed me that the model of my car does not have the retrofitted Apple Car Plsy.

Alama is a very talented, intelligent and helpful person. I am very grateful for her service delivery.

I’ve had very bad experience with costumer service at checking out. Please call me to discuss more. I was looking for the manager Greg but he was on his break and of the guys told me to call him.

Everything was done well and explained well.

Mario is awesome!

There were a couple of things that might have made me completely satisfied: - front desk clerk forgot to have me sign the rental car contract so had to navigate a confusing document to sign through an app and be rushed to do it quickly. The app for prepaying was also confusing. - The detailed list of items to be completed for the 60K service was not attached as indicated in the cover document. I had to request that I be shown the list which didn’t include itemized pricing. I felt like he didn’t want me to see what little was being done on the car. - When I reviewed the list I asked Mario if it was only an oil change, cabin filter and oil filter, and brake fluid/cleaning for $751. He said he could give me 15% off. He said changing the brake fluid was $250. I said Firestone charges $130 to do that. Serramonte Lexus charges $646 for the full $60K service including rotating the tires. I’m not sure why Putnam charges over $100 more for less service. - when I was there in June Mario said I needed new brakes and gave me the measurements. He said it would be $900+ to change them. I went to Les Schwab to replace the brakes for $550. They said I did not need brakes at that time and that I had a lot longer before I needed to replace them. Their measurements were quite different from the ones Mario had provided. I feel like I haven’t been given the full honest information and that I may be taken advantage of with recommendations of expensive brake service I didn’t need at that time. I know Lexus are probably more expensive to maintain but some of these inspections seem like ways to lump in things to make a glorified oil change cost close to $750. Thank you.

Great communication from Mario as always.

David attended to my service needs exceptionally!

Friendly, efficient and thorough. Great experience. Waited a very short time to check in and obtain my loaner car. Thank you!

Very professional team. Thanks

Alma was wonderful! She kept me informed about my windshield part. She talked me through my options as the part will evidently not arrive until 12/23. She offered me another loaner if my single windshield wiper does not function well enough during our upcoming rain for the following week. I'm quite pleased with her!!!!

I am very happy with the help and service provided by Alma, especially because she clearly explained to me the pros and cons of doing certain repairs now versus waiting till later. It allows me make my best judgement without being rushed at all. Much Appreciated.

Great job, thank you

David is one of the kindest people I’ve ever met! Talking with him made my day. Hang onto him, he’s a keeper!

Randy was outstanding—friendly, great communicator, responsive, fast. Helped me out big time. Kudos for great service!

Putnam Lexus have the most wonderful staff.

Back door open half way, and close by pressing button all the way.

David was friendly and customer focused.

Benjamin was very helpful in explaining my service and future service my car required.