David did an excellent job answering my questions and explaining technical issues. Kudos to David.
1/22/2025
Batul S. VERIFIED CUSTOMER
I’ve had my car serviced in Texas before. What I paid for a mere inspection was about how much I paid to get my oil change in addition to inspection. There isn’t transparency on what to expect at milestones set for maintenance. Which one can look at to estimate costs.
Website is also not very helpful
1/21/2025
Cheryl E. VERIFIED CUSTOMER
Expected and received outstanding service experience as always
1/21/2025
Jose P. VERIFIED CUSTOMER
I was the first vehicle to arrive 15 min before center opened at 7am, three vehicles lined up behind me. After entry, all three vehicles behind me were immediately attended to, and I was the last even though I was the first in line. After more than 4 hours had passed, I phoned to inquire about the status of my car. I was told my service rep was at lunch and that nobody else could provide me with an update. I was told a post it with my mssg and number was placed on my rep’s desk. I never received a call back, nor text stating my car was ready. Instead, an email from him 90 min later stating that my car was ready. This last experience was unlike all others I have had with service in the past.
1/21/2025
William A. VERIFIED CUSTOMER
Everything was great!
1/21/2025
Shibao F. VERIFIED CUSTOMER
My Lexus app still shows the “service campaign.” Maybe there is a delay in the app updates?
1/21/2025
Elaine A. VERIFIED CUSTOMER
Excellent service and Randy is always a pleasure to work with.
1/20/2025
Len H. VERIFIED CUSTOMER
Great experience w Putnam’s Service Advisor Randy!
1/19/2025
Bing W. VERIFIED CUSTOMER
Great job!
1/19/2025
Roy P. VERIFIED CUSTOMER
Thanks
1/19/2025
Elena K. VERIFIED CUSTOMER
Alma is the best service advisor there is!
1/19/2025
Ali K. VERIFIED CUSTOMER
Was perfect
1/19/2025
Thomas V. VERIFIED CUSTOMER
Excellent service as always
1/19/2025
Rodrique R. VERIFIED CUSTOMER
Alma and the entire team took care of me with the highest professionalism. Thank you.
1/19/2025
Junecorazon B. VERIFIED CUSTOMER
Excellent
1/19/2025
Linda C. VERIFIED CUSTOMER
Alma provided outstanding service, keeping me well informed. I will definitely ask for her as my service advisor again.
1/19/2025
Hung D. VERIFIED CUSTOMER
Randy has serviced me in the past and has been courteous as usual. Very hospitable person. A person with an aura that makes you feel welcome.
1/19/2025
Walter J. VERIFIED CUSTOMER
Randy is the best servicing rep whom I have ever had contact with during my 60+ yrs of auto ownership.
1/18/2025
Jose D. VERIFIED CUSTOMER
Alma is the best, very professional in all aspects , explaining in detail everything that the car needed to be fixed. Thank you Alma