He listened to my concerns, educated me on a few things with the car, and completed the work ahead of schedule.
1/24/2025
Karen A. VERIFIED CUSTOMER
Randy was very friendly and thorough, all with a big smile.
1/24/2025
Neal P. VERIFIED CUSTOMER
Mario and the rest of the team were great as usual. Thanks also to Felix for the shuttle service.
1/23/2025
Jila A. VERIFIED CUSTOMER
I stopped by with a huge panic of my car overheating Friday afternoon. Randy assured me that the car will be diagnosed and repaired in the matter of days.
Thank you for the loaner car as well.
Jila A
1/23/2025
Anni Z. VERIFIED CUSTOMER
This service went smoothly. However, I am surprised that this issue was not caught during maintenance. We had regular maintenance the week before.
1/23/2025
Jing H. VERIFIED CUSTOMER
Good service and people
1/23/2025
Vinay S. VERIFIED CUSTOMER
Very satisfied with promptness of service and professionalism in handling the service.
1/22/2025
Kathleen R. VERIFIED CUSTOMER
George always greets me with a smile, explains every detail of the service for my vehicle before I sign the service contract and promptly informs me if there is additional service needed and when my vehicle is available for pickup. He is a pleasure to work with and an asset to the dealership.
1/22/2025
Chumei L. VERIFIED CUSTOMER
Good job! Thank you
1/22/2025
James C. VERIFIED CUSTOMER
Previously sent.
1/22/2025
Elaine C. VERIFIED CUSTOMER
Never got back to my question in the time frame they specified. They didn’t clarify that coming around 6:50 would be pointless because service center is closed. I sent screenshot with my ETA. They should I have just told me that they were closed and don’t come. I would have not gotten a loaner then
1/22/2025
Jonathan H. VERIFIED CUSTOMER
Alma is great!
1/22/2025
Suzette H. VERIFIED CUSTOMER
Service was fine however, George, the service Advisor, never advised me that my vehicle was ready or any comments. I never saw him after my arrival. I had to check with the Desk after 2.5 hours.
1/22/2025
Jonathan M. VERIFIED CUSTOMER
I am concerned with quality control as this is the second time after getting my car from detail that I have concerns. I texted images after leaving the dealership today and I am waiting to hear back.
1/22/2025
Joyce K. VERIFIED CUSTOMER
Alma is awesome.
1/22/2025
Travis B. VERIFIED CUSTOMER
All positive, every single time!
1/22/2025
John F. VERIFIED CUSTOMER
Only complaint is the facility really needs to be updated. Steven Creek Lexus service center is far nicer. I only drive up and fight traffic because I like Randy.
1/22/2025
Fan J. VERIFIED CUSTOMER
good service
1/22/2025
Lauren C. VERIFIED CUSTOMER
David was kind, knowledgeable and informative throughout the process. My husband had a small pocket knife fall from his pocket while driving my car. We figured out it must have fallen under the plastic cover under the seat. It held a huge sentimental value to us. David worked with the technician to recover it, we are very grateful for your outstanding staff