Alma was fine, had no problem with her.
When I had the problem with my Lexus, it was last Saturday.
The service department was open until 4:30 it said. I called three or four times and got no one to pick up the phone. I left two voicemails. Yet still got no response from anyone. I was quite disappointed with the lack of of response. So I waited until Monday to try to get car down there. I was told by the service manager that they were simply understaffed on Saturday when I asked why no one answered the phone. Once my car was finally received the service was fine. Alma was very nice and helpful and my car was serviced professionally. My only problem was PICK UP THE DAMM PHONE!
2/6/2025
Vadim S. VERIFIED CUSTOMER
Great service!
2/6/2025
Allan L. VERIFIED CUSTOMER
It is difficult to find a car professional that you completely trust, but Mario has definitely earned my trust over the years. Mario never pushes anything, always tells me options where I can save money and different services that would be helpful.
2/6/2025
Keith O. VERIFIED CUSTOMER
Yes, I had missed my major service at 150k, and I signed up for 160k. David noted that I should probably get the major service now. I got a call about the state of my brake pads and rotors, so I had those updated as well.
Service was quick and loved that it was given a nice cleaning as well.
2/6/2025
Anna T. VERIFIED CUSTOMER
Got the car back with scratched up aluminum side sill inserts.
Would prefer to get my car back from service in the exact same condition that it was delivered in.
2/5/2025
Phallin S. VERIFIED CUSTOMER
Yes! Mario was very helpful!
2/5/2025
Nhung Tuyet. VERIFIED CUSTOMER
Awesome job thank you for your service
2/5/2025
Anderson Y. VERIFIED CUSTOMER
Ok
2/5/2025
James C. VERIFIED CUSTOMER
Randy was fantastic to work with. He provided timely updates on the status of the service and was friendly throughout. I hope to work with Randy on the next service.
2/5/2025
James L. VERIFIED CUSTOMER
Keep it up and going, thank you!
2/5/2025
Xiao H. VERIFIED CUSTOMER
Thanks a lot for the wonderful service!
2/5/2025
Danish N. VERIFIED CUSTOMER
Ben’s doing good job, play smart both way. Make $ for Da Boss happy and make me Happy. Thank you again.