Always a quick service. Takes good care of my car. Always a nice service from Ben.
2/12/2025
Adrian Z. VERIFIED CUSTOMER
Thank you ll done
2/12/2025
Nestor R. VERIFIED CUSTOMER
Although I was late for my appointment, your team managed to fit me in. All the employees were informative and helpful. Thank You for the excellent service!
2/12/2025
Zhi N. VERIFIED CUSTOMER
Mario was able to effectively to perform a re-work on a concern that I had from previously.
2/12/2025
Manuel M. VERIFIED CUSTOMER
10/10
2/11/2025
Corinne T. VERIFIED CUSTOMER
David was very helpful and provided great service. He was knowledgeable and helped to find a solution that would fit my circumstances.
2/11/2025
Dennis S. VERIFIED CUSTOMER
Thank you for the windshield wipers which I requested and were comped!!!
2/11/2025
Thomas B. VERIFIED CUSTOMER
I was completely satisfied by the service I received today from
Alma Cardenas-orozco. She was very professional and knowledgeable.
I am very happy with the results of the service and the work of Putnam Lexus.
Thomas J Boyle
2/11/2025
Linda K. VERIFIED CUSTOMER
No reflection on Mario or you Randy,
My understanding today is I that my car needs to be run 20 to 30 minutes each day to keep the battery from running low. I've never heard of such a thing from anybody I know. Also turning off the Lexus app on my phone is advisable because if it's running in the background that also drains the battery. ( I never use it) I was told that I've been informed of these things. - that electronic systems in this car all contribute to battery drainage.
Where is this in writing?
I would never have bought this car if I knew it was had such complicated electronics that I had to run the battery every day at least. 20 minutes in order to avoid the risk of being left stranded somewhere.
Last Monday I drove from San Carlos to Montera and as I said the AAA guy said the battery wasn't the problem. Bottom line is I don't feel safe that my car will be reliable. This is really upsetting for me, and again, I know of course it's not you guys fault but I won't fill out any surveys now that I know that it could affect your pay.
2/11/2025
Tiffany C. VERIFIED CUSTOMER
Mario always provides top-notch service. He’s communicative and reliable.
2/11/2025
David J. VERIFIED CUSTOMER
Alma was very good at explaining things
2/11/2025
Joyce L. VERIFIED CUSTOMER
Ben is very professional, knowledgeable and helpful. I will definitely ask him for my future services with Putnam Lexus Redwood City.
2/11/2025
Xiaoqing L. VERIFIED CUSTOMER
Best service! I highly recommend it.
2/10/2025
Everildo A. VERIFIED CUSTOMER
Alma is very helpful during my visit for car service, able to get the ride from work and back to pickup my car. Alma gave me plenty of time arranging my ride back able to work with no interruption
2/10/2025
Antonia S. VERIFIED CUSTOMER
Randy went above and beyond my expectations.
2/10/2025
Barbara C. VERIFIED CUSTOMER
always professional, polite and responsive
2/10/2025
Debra D. VERIFIED CUSTOMER
Randy is excellent! Professional and knowledgeable.
2/9/2025
Kun L. VERIFIED CUSTOMER
High quality service. I appreciate it.
2/9/2025
Charlene A. VERIFIED CUSTOMER
Alma was wonderful—quick,efficient, charming.
When I went today I didn’t see her, Gladiola met me and
Explained that I should come back on a weekday for my tutorial.
It was confusing where to go to trade the loaner in and pick up my new
Car. More signage would help!!
2/9/2025
Fred M. VERIFIED CUSTOMER
David is a seasoned professional. Everything went smoothly!