Best Lexus team around. Our service advisor is the best.
Timothy G
2/20/2025
David C. VERIFIED CUSTOMER
I very much appreciate Randy’s professional capabilities and warm demeanor. We are now loyal Putnam service customers.
2/20/2025
Anna M. VERIFIED CUSTOMER
Randi is a star
2/20/2025
Adam K. VERIFIED CUSTOMER
Everything was completed on time including the shuttle drop off and pick ip. Thank you both to Mario and the nice driver.
2/20/2025
James B. VERIFIED CUSTOMER
Prompt service. Delivered back to me before scheduled time. Always happy to deal with Lexus service.
2/20/2025
Dinah T. VERIFIED CUSTOMER
Alma is very courteous and professional. She always ensures that I have a great service experience!
2/20/2025
Tamara L. VERIFIED CUSTOMER
Great job! Finished on time.
2/20/2025
Lina S. VERIFIED CUSTOMER
Tried to get us to use our 30K service when we still had our 25K service…our appointment was for ‘low oil’ which frankly should have been covered outside of service. But to suggest we skip the 25K service we paid for and go straight to 30K with oil change when we don’t yet need oil change is shady. Shady George
2/20/2025
Gregory H. VERIFIED CUSTOMER
Courteous, knowledgeable, patient, thorough.
2/20/2025
Marilyn L. VERIFIED CUSTOMER
A very good experience. The entire team, from scheduling to vehicle return is the very best. Lexus know how to deliver quality service.
2/20/2025
Anabella C. VERIFIED CUSTOMER
Alma was very good
2/20/2025
Bharathi S. VERIFIED CUSTOMER
George Aguirre was very professional and provided updates before starting the inspection and repair and upon completion!
2/20/2025
Frank B. VERIFIED CUSTOMER
AMAZING service!!!!
2/20/2025
Andrea F. VERIFIED CUSTOMER
The whole process was great! Arrived at the scheduled time and Alma was already starting the registration right away. She is very enthusiastic, friendly, and knowledgeable. She explains everything in clear terms with no hidden cost. She doesn’t push you for buying additional service. It was a pleasant visit. The videos are also great for customer to see.
2/19/2025
Eric D. VERIFIED CUSTOMER
Randy always updated me with the status and explained what is happening.
2/19/2025
Shelley B. VERIFIED CUSTOMER
Mario kept me constantly updated about the progress of my car. Both he and the mechanic took the time to ride with me to listen to the problem. Very pleased with service.
2/19/2025
**** L. VERIFIED CUSTOMER
Efficient and listened to our concerns and wishes.
2/19/2025
Donna H. VERIFIED CUSTOMER
Alma provided great service. Introduced herself as check me in quickly and was professional.
On another note, I was disappointed that my car was recently at Lexus 8 or 9 days and they did not perform 25k service at that time.
2/18/2025
Liliana R. VERIFIED CUSTOMER
Completely satisfied with the service they provided