Grapevine Ford Auto Repair Service Center

This was so easy and Aaron was awesome:) I’d come back to this dealership anytime

Andrew is the best at what he does, he is very honest about the work to be done on your vehicle.

Miguel is AWESOME....He cares about and has passion for his clients.

Alfredo is Great !

Job was done quickly and efficiently even with the issues with the billing system.

It is not anything Josh did, but, that was the second time I have had my truck in for a valve stem leak, and the tire is still loosing air. I am waiting on a return phone call from Josh to resolve this problem. I am tired of putting air in my 2018 F350!

Bryan was efficient, provided accurate answers to my questions, and was polite and professional. Enjoyed working with him.

Horrible experience! Poor communication, horrible follow through, and extremely slow repair speed to name a few issues.

Great service Tyler was very helpful and Thank you for washing my car .

Cool I will finish the survey.

Great service.I will be back

He was terrific and did what he said and had me in and out quickly. Great job.

Great Service!

(Wednesday) at 4:45: I drop my car off at grapevine ford to have a recall issue replaced for free. My appointment is for 8am Thursday but I have to drop it the night before. The recall is for a lighting control module, which is a computer module under the dashboard on the drivers side that needed to be replaced. All you gotta do it plug and place, and the job is booked to take 1.5 hours max. Sounds easy right? It is, and I could have done it myself but the recall means the dealer will do it for free, so I chose to do that. THURSDAY: I got a text at 11 this morning saying they’re starting the job -okay great I understand that they have a lot of cars to go through and fix first 5 hours later at 3:56 pm: I text back and ask if the car is ready yet They respond pretty quickly saying the car won’t be ready until 5:30, and they’re actively working on it. I take that at face value and plan to get there later to pick it up. 6:30: I arrive at grapevine ford 6:32: I find a service advisor and ask tell them that I’m here to pick up my car. The service advisor finds one of the techs and asked to bring my car into the service bay so I could drive off with it. About 3 minutes later the tech comes into the service advisors office and informs us that the car isn’t ready yet Tech- yeah it won’t shift into gear Me- why not? I brought it in here in perfect mechanical condition. The car only has 70,344 miles on it and the transmission was rebuilt at 68,000 miles, if something broken I can assure you that YOU guys are the ones that broke it, cause it worked perfectly when I dropped it off with you guys. Tech- I don’t know, we weren’t able to figure it out, but we’ll need to do further diagnostics on the vehicle tomorrow. (Their work day is about to end, I get that) Me- ok Tech: leaves Service advisor: calls me a Lyft so I don’t have to walk back 12 ish miles The main thing that pisses me off is the lack of communication between the techs and the advisors. Had they just told me that it would not go into gear, and it wasn’t ready to be picked up, I wouldn’t have wasted 3 hours of my time. I do not believe it was the advisors fault, I was informed later that one of the techs did the job wrong and messed up the wiring. They later fixed it So they covered a Lyft back and said they’d call me tomorrow. Friday: I get a text explaining what Happened and the car is ACTUALLY ready to be picked up this time. I can’t pick it up because I’m at school all day, so someone from the dealer dropped it off at my house. Thanks for doing that. Now the car works fine, and I’m no longer pissed about the situation. Thank you for reading my TED talk

Pete is always great to deal with!

First, I would like to say, I don’t think Pete should bear the whole **** of my experience. I paid for a service with additional oil booster, DEF additive, and complimentary car wash. I was contacted a few hours after delivery stating all work had been done. I arrived and paid for the services I asked for, and felt the service was completely good. As I approached my truck, I noticed some old dirt still on my running boards. No big deal since I understand this is a complimentary wash and did not expect “full detail” services. I drove off the lot and noticed my DEF gauge was not showing any change from when I arrived. I then noticed my oil service sticker was showing a 5,000 mile service. I paid the extra charge for an ‘oil booster’ additive that Pete stated would give me a 7,500 mile range until next service. At this point I began to wonder if any work on my new truck was completed. I immediately called Pete and explained the situation and he apologized and asked me to return the truck for corrected work. Mildly irritated, I did return the truck for “missed work”. About 20 mins after I returned the truck, Pete did speak with me in person and apologized again. He said he personally checked the oil to ensure the other work was done correctly. I assumed everything was completed satisfactory. Again, as I approached the truck, I noticed the running boards appeared cleaner and truck looked clean. I started the engine to check the DEF level and noticed the level only registered a half tank. I waited about 5 minutes to see if the gauge would slowly increase. It did not! At this point I am calmly irate and seek to speak with Pete again. Pete initially told me I needed to drive the truck around for the gauge to correct itself. I was not about to leave the dealership again only to return a third time for a simple task. Pete did take the truck to the back and filled the tank with the DEF and returned within 5 mins. He apologized again and explained the fuel pump handle had an issue and the mechanic did not verify the tank was full. Pete did not offer any type of remedy for my inconveniences and poor service. I politely shook his hand and left the dealership with a very bad experience encountered for my first service in my new 2019 F250. I do not believe I will spend the time and effort to return my truck for 3 star service when your company expects me to believe they provide 5 star service always.

Great service!

He is unresponsive and takes way too much time to respond.

Had a great experience. Well taken care of and the staff is always friendly. It’s why I insist on doing all of my service at Grapevine Ford.

Pete was great. He kept me informed about all of the delays. (Computers went down, mechanic having problems, etc. it took 2 hours longer than it should. Again, Pete did his part of the job and talked to me.