Jody was very professional and in a timely manner helping me with my vehicle.
Thank you Jody and Grapevine Ford.
4/4/2020
Theresa T. VERIFIED CUSTOMER
Tyler is the reason that I drive from Keller Texas to use the service department at Grapevine Ford.
4/3/2020
William T. VERIFIED CUSTOMER
Pete did a great job on my car!!
4/3/2020
Joshua W. VERIFIED CUSTOMER
Are service experience was great.
4/3/2020
Michael Z. VERIFIED CUSTOMER
Every time I’ve gotten Tyler he’s been great! He friendly, keeps me up to date on what’s going on and remembers to include my Military discount. ????????
4/3/2020
Eric B. VERIFIED CUSTOMER
Aaron did a great job. He should get a raise in pay.
4/3/2020
Kelly S. VERIFIED CUSTOMER
I felt like Andrew was extremely masochistic towards me. I 100% wanted my car fixed my grapevine ford after moving here and have always trusted ford dealerships with my car. I until I dealt with Andrew. I brought my car in got my diagnostic done and was unable to afford the repair with y’all because of everything going on currently. After paying the diagnostic fee and deciding to tAke my car elsewhere Andrew was extremely unprofessional to me. He stopped answering my calls when I needed to come get my car towed out. I had to show up in person and found him at his desk with no customers. He said he has been “busy with customers and it was my fault since I declined services from you” I’m also still a paying customer who deserved as much attention, and was just trying to remove my car from your lot as soon as I could. I literally left your lot crying because he made me feel so small for not being able to afford the dealership rates for this repair, and doing what was best for me at this time.
4/3/2020
Daniel B. VERIFIED CUSTOMER
We had to bring the car back as the first problem was not completely done after it was said it was we love ford and this is not Laura’s fault
4/3/2020
Jordy V. VERIFIED CUSTOMER
Only place I take my Edge to be serviced. Alfredo has given me outstanding service for my vehicle each and every time.
4/3/2020
Chaze S. VERIFIED CUSTOMER
Great service and great communication!
4/3/2020
SCOTT G. VERIFIED CUSTOMER
Alfredo was great!
4/2/2020
Shaun C. VERIFIED CUSTOMER
Excellent service.
4/2/2020
Charles C. VERIFIED CUSTOMER
Nothing changes with Pete. Exceptional service, positive attitude, great personality and great PR skills. A great asset to your business.
4/2/2020
Bryan N. VERIFIED CUSTOMER
Warranty doesn't mean anything
4/2/2020
MELISSA T. VERIFIED CUSTOMER
Aaron has always been a blessing. He continues to provide amazing service and he is the only one I trust my vehicle with. Aaron is extremely consistent in his follow up calls every day and provides very detailed explanations of progress. Even if there hasn't been any progress, due to waiting on parts or waiting on a bay spot, he will be open and honest and say it like it is. I will always prefer Aaron. He is top notch!! ????
4/2/2020
Trent G. VERIFIED CUSTOMER
Josh was great
4/2/2020
Winter H. VERIFIED CUSTOMER
A big thank you to Jody L Mcphail she is the best..
4/2/2020
Keaton F. VERIFIED CUSTOMER
It’s been 3 or 4 weeks and I’ve yet to hear an update. When I called to follow up I was told it’s not that big of a deal so it could take a lot of time
4/1/2020
ROBERT S. VERIFIED CUSTOMER
Professional service.
4/1/2020
Jeffery R. VERIFIED CUSTOMER
Very nice and professional! Accurate time allowances were not realist to the actual timeframe for completion. Overall very satisfied !