Miguel Luna has great people skills. He is knowledgeable about the inner workings of my vehicle. Miguel listened as I described the problem I was having and then asked appropriate questions to determine the problem. Miguel is passionate about making sure the car owner understands the problem, has all questions answered AND has a ride home!???? Thumbs up & 10 stars for Miguel.
P.S. Miguel sends updates daily
10/1/2020
Eric C. VERIFIED CUSTOMER
Alfredo was outstanding as my Service Advisor! He immediately greeted me upon my scheduled 7:00am appointment. He kept me updated on the status of my vehicle and personally went to the mechanic to find out how much longer was required. He ensured the vehicle was washed and drove it to me. Employees like Alfredo are very rare and he should be commended for his top-notch service!
10/1/2020
Clarence W. VERIFIED CUSTOMER
Very happy with the work done
10/1/2020
William Q. VERIFIED CUSTOMER
Pete has taken care of my truck the last few times it’s been in, always prompt with updates and information.
Thank you Pete.
10/1/2020
Robert S. VERIFIED CUSTOMER
None
9/30/2020
Carlos A. VERIFIED CUSTOMER
Courteous and friendly tone. He is very professional
9/30/2020
Jimmy S. VERIFIED CUSTOMER
Pete did a great job !
9/30/2020
Summer A. VERIFIED CUSTOMER
Miguel did a great job and when the service department determined they didn’t have a tire in stock, requiring me to return, he contacted me as soon as they arrived. I’m addition he worked to make sure I did not have to wait too long during my second visit. He was very personable and “to-date” the nicest service provide I have met.
9/30/2020
Tony C. VERIFIED CUSTOMER
Chris was very pleasant and attentive.
9/30/2020
Michael L. VERIFIED CUSTOMER
Service experience was good. No issues there.
Disappointed that brand new F150 (<500 miles) needed to be brought in for service in the first place. This is my first Ford. Remains to be seen if it’s my last.
9/30/2020
John R. VERIFIED CUSTOMER
Las service manager, not Arron McBride did what Arona should have done on the first 3 visits. Check to.make sure the work was done. Simple transfer drain plug issue where they kept pinching the O ring causing leaks. 4th time this other service manager talked to shop forman they got the plug in right. He even got under car and took picture for me. Thanks will us him next time I need assistance, not Aarron.
9/30/2020
Jack F. VERIFIED CUSTOMER
Thank you for the outstanding service. Much appreciated.
9/30/2020
Bodie K. VERIFIED CUSTOMER
Aaron needs a raise.
9/30/2020
Garrett R. VERIFIED CUSTOMER
Aaron is the best service advisor the game!
9/30/2020
Daniel L. VERIFIED CUSTOMER
Pete Roshell treated me right. Thanks for great service
9/30/2020
Dwight D. VERIFIED CUSTOMER
Thanks Aaron for getting my car completed quickly!!
9/30/2020
Ken L. VERIFIED CUSTOMER
I am not completed satisfied because I wasn’t told about the unavailability of the parts until later in the afternoon when I was supposed to pick up my car. I should be notified regarding this issue a couple of hours after I dropped off my car so I don’t have to struggle finding a solution late in the afternoon after finding out my car won’t be ready as I was not available to bring it back the next Monday.
9/30/2020
David F. VERIFIED CUSTOMER
Work was completed on time. Pete was very friendly and accomodating.
9/30/2020
Juan O. VERIFIED CUSTOMER
The service arrangements for valley was outstanding thanks Bob