Me. Lina was exceptional. The rental desk was great. The management is the worst. New management could turn the dealership around. I got lied to and will not be doing business with grapevine Ford in the future.
2/26/2021
Ali P. VERIFIED CUSTOMER
Pete Roshell is the main reason we come to Grapevine Ford. He’s the best service advisor I have had anywhere.
2/26/2021
James W. VERIFIED CUSTOMER
Pete is a nice guy and very respectful
2/26/2021
Dave B. VERIFIED CUSTOMER
Bob took great care of me!
2/26/2021
THOMAS P. VERIFIED CUSTOMER
Mark was great. I have always had a good experience at Grapevine Ford.
2/25/2021
Terri R. VERIFIED CUSTOMER
Bob did an excellent job troubleshooting my issues and pointed out we weren’t due for a service yet. He even fixed the hood release himself. Great support by an always professional team.
2/25/2021
Gabriel M. VERIFIED CUSTOMER
She went beyond “Effortless Customer Service “
2/25/2021
Patrick W. VERIFIED CUSTOMER
Very good service
2/25/2021
Sarah W. VERIFIED CUSTOMER
The customer service was phenomenal from start to finish. Mr. Luna made sure everything was clear and concise and I appreciate the transparency provided throughout the stressful process of bringing my car into a new service shop. I definitely plan on bringing my car back for any future services as well as recommending this location to friends and family.
2/25/2021
Ohana Christian. VERIFIED CUSTOMER
Grapevine Ford has phenomenal second tier follow up. Daren is a gem - keep him and give him a raise! Mahalo to the entire team at GF.
2/25/2021
Fred M. VERIFIED CUSTOMER
Christopher was very attentive and interested in me and my car.. great job. Fred M
2/25/2021
Steve T. VERIFIED CUSTOMER
Surprised the service writer did not come out and greet me. I had to leave my vehicle and walk over to the service writer’s desk. Oh well - getting use to this.
2/25/2021
Jerry E. VERIFIED CUSTOMER
Everything was great
2/25/2021
SHANE R. VERIFIED CUSTOMER
Again Aaron goes above and beyond.
2/25/2021
Chris D. VERIFIED CUSTOMER
Someone scratched my truck on the right front fender where the air box is. I believe the tech was leaning on it or something and scratched my truck. I can send photos. It’s only the top part of the fender so the hood was up when it happened. I would like someone to call me so I can send them pictures.
2/24/2021
Kenneth B. VERIFIED CUSTOMER
Sales person did not keep his word and kept giving me the run around over a repair that was agreed on after purchase.
2/24/2021
SPECTRUM (. VERIFIED CUSTOMER
friendly. knowledgeable
2/24/2021
CHAD A. VERIFIED CUSTOMER
Had to go find help when I arrived. I was sent to different place & person than what was scheduled. I asked for a state inspection & it was not completed.