Gold Coast Cadillac Auto Repair Service Center

Excellent service! Thank you!

Phil did a great job getting us situated quickly and efficiently

Bonnie as well as Chris the mechanic were so helpful..

Very helpful

Phillip was very pleasant and attentive. He also reminded me that my bumper to bumper was good till the end of December which was important to us. We are buying out of lease.

To whom it may concern. In the month of April 2021, I bought my 2018 Escálate, previously I had had GMC brand cars, although I know that it is the same company with a different name, I decided to buy or believe that Cadillac had a better service in terms of customer service, but I I am disappointed because it is the second time that I have the same problem with my Escalate, this second time that I had the same problem I was enjoying a ride with my family and my truck stopped working because of the battery problem... maybe you do not understand how frustrating it was that I was stranded on the road with my children and that at that time no one could help me.. The same day I contacted the dealer where I bought my escalade to see if someone could help me but they just told me that I had to call Road assistant And not to worry because they could help me I just want to tell you what it takes five days so that I could take my truck to the dealer so they could check what the problem was that in the end they told me it was the battery.. but in a polite way I came to leave my truck to the dealer without saying anything and the person who attended me named John Miller... I did not like the attitude he had towards me since when I explained to him what I was taking my truck from, he only limited himself to see me and he didn't care what I said but even so I behaved in a kind way towards him and I just limited myself to telling him to please make sure that I didn't have the same problem in the future well he told me that he would contact me to inform me if the work they were going to do had a guarantee The next day he called me to tell me that they had changed the truck's battery since, as I said before, that was the problem OK... And that it would not cost anything since the warranty covered it, but he also informed me that the truck for the miles I currently had I had to spend around $700 because they had to change the transmission oil and other things and that was the price I had to pay personally I didn't like it because I really don't think so he knows how frustrating it is for me that after having a bad time he calls me to tell me that I have to spend $700 My decision was only to change the transmission oil and pay around $465. I hope that in the future I will not have the same problem since this car has for 10 months and my wife only drives the truck when she is going to drop off my children at bus stop, and for sometimes the weather is very bad.. and his work is 500 m from the apartment where we live this means that we do not drive more than two miles a day.. Atte: Jacob Sánchez ****-****-xxxx

The service team was excellent

Pleasurable experience

Phil was very helpful, went well above to meet my needs. Very helpful.

Phil was a pleasure to deal with. He went above and beyond to take care of us and it's very much appreciated!

John was a pleasure! Took care of all my concerns.

Great service from start to finish.

I don’t understand how it takes 1:45 min to do an oil change and tire rotation. I tried to arrange a loaner and would have had to wait over a month for an appointment

Always a pleasure to deal with Gold Coast

Phil was exceptionally helpful. Appreciate his service.

Bonnie was very professional, explaining what the issue could be. She also explained what services that were not required. Which was very much appreciated.

Bonnie is amazing! 5 star service always! Juan very helpful with loaner, great customer service!

John Boyle makes the experience at Gold Coast an A+, John is a true professional,polite, courteous, extremely efficient and effective. John makes dealing with Gold Coast service a truly rewarding and very easy experience…. Hire more people like John and you will double your business. Best, Michael O

Valet service was great and car repair was completed timely and covered under my extended warranty.

John was wonderful. Great follow up skills.