Mike is always so helpful kind,courteous and knowledgeable I always feel satisfied after my visit
10/17/2018
Felicia S. VERIFIED CUSTOMER
Very happy with my very first service . It was done within the hour and I was escorted to the waiting room and offered coffee and bagels. Polite and courteous.
10/16/2018
Richard N. VERIFIED CUSTOMER
Always the best
10/16/2018
Diane M. VERIFIED CUSTOMER
Anthony was extremely profesdional, friendly and efficient.
10/16/2018
Lorraine V. VERIFIED CUSTOMER
Crystal was excellent! Kept me informed and explained everything. She went above and beyond. She is a real asset to Gold Coast.
10/16/2018
Julia P. VERIFIED CUSTOMER
Michael was much more pleasant than the last service rep who helped me.
10/16/2018
Bradley H. VERIFIED CUSTOMER
Great
10/15/2018
Nicholas C. VERIFIED CUSTOMER
All went well trieded exelently.
10/15/2018
Kim P. VERIFIED CUSTOMER
Always a pleasure dealing with you!
10/14/2018
John B. VERIFIED CUSTOMER
I was very dissatisfied with the service provided. They did something that caused a bad oil leak and I had to come back and have them look to see what was leaking. I have several pictures I would be happy to send to show how bad the leak was. I am not sure exactly what the problem was because I was not told a lot of information. Nobody said that they were sorry or offered any type of compensation for the situation. To make things worse, they did not even clean under neath the car. Because the leak was so bad, the under carriage on the driver side from front to back was full of oil. I had to wash the under carriage and take it to the car wash. When I picked the car up the second time, they did not even pull it inside. I assume because they did not want any oil going on the floor of the checking/checkout point. Please call at at ****-****-xxxx.
10/14/2018
Christopher B. VERIFIED CUSTOMER
Crystal was extremely helpful, and accommodated us with a friendly and Genuine concern for our service needs. Thank you so much to Crystal and all the Gold Coast staff. Chris Bruno
10/14/2018
Katie W. VERIFIED CUSTOMER
Bonnie is always awesome!
10/14/2018
Harry W. VERIFIED CUSTOMER
Crystal is great! Awesome service!
10/13/2018
Philip L. VERIFIED CUSTOMER
she was great
10/12/2018
Michael L. VERIFIED CUSTOMER
Yes I was very satisfied
10/12/2018
Robert O. VERIFIED CUSTOMER
Mike always provides professional service and is a key reason why I still one a Cadallac
10/12/2018
Felix P. VERIFIED CUSTOMER
I know the day I was there was busy. This comment has nothing to do with Michael Crystal or Bonnie. This happens every single time I come to you for service. You take great pains to put down paper and then, drag your greasy friggin feet over the saddles onto the speaker AND onto my custom Cadillac mats. I erupted in anger and was yelling at Bonnie which again was my mistake. But this is annoying beyond words. I am OCD and I am sick of scrubbing your mechanics greasy boot marks off of my car. If you see those marks-before releasing the car....YOU clean it. Thanks for taking a pleasant experience and making it annoying beyond words. Bonnie did try to take the car from me and run it into detail but I was in a rush and in any event THAT 1) was not the point and 2) should not be necessary. Make it a point to check every car and if it’s dirty...Take the two minutes to give those area a quick scrub before releasing it. Why should I , the customer, do it? Beyond irritated.
10/12/2018
Erik D. VERIFIED CUSTOMER
We dropped our car off for an issue w/ the horn, trunk, and noise from steering wheel. Somewhat understanbly the horn issue and noise from steering wheel couldn’t be recreated; however the trunk issue was easily recreated. When I picked the car up, and was told no issue was found. I then showed the gentleman what I was talking about, which was exactly what my wife had discussed with Mike.
We basically didn’t have our car for the entire day, and had 0 issues resolved. Again 2 issues are intermittent and I can see how that may not get resolved right away, but the trunk issue with the rear seats not even being addressed was just bad.
Mike was super nice, but being that you all were 0 for 3 and I could easily show the trunk issue makes this a very dissapointing experience.
10/12/2018
Steven R. VERIFIED CUSTOMER
Always a pleasure!
10/12/2018
Dean F. VERIFIED CUSTOMER
For the past two years I’ve been coming to your service department all your employees are courteous and generous especially Anthony Hassan he is very honest, courteous, knowledgeable and I get a kick out of him (makes me laugh) I know he’s a great assess to your company.