Your rep was awesome and the job done on my truck was awesome. The problem was that the process to obtain a loaner car was ridiculously long and it would have been much easier to take a taxi or uber ride back home rather than go through obtaining a loaner vehicle. You really need to streamline that process or just quit offering a loaner vehicle.
10/11/2019
Timothy H. VERIFIED CUSTOMER
Still not sure of what I paid $488 for, when it seems like I only needed a new key. It took 3 days when it should have been done in a couple hours. Plus when I picked it up the car wasn’t even washed, it was filthy! Disappointed!
10/11/2019
Melita C. VERIFIED CUSTOMER
Excellent customer service.
10/11/2019
Thomas C. VERIFIED CUSTOMER
Satisfied
10/11/2019
Joseph C. VERIFIED CUSTOMER
Annette was the best.
She explained everything to me and made sure I was totally informed at all time.
10/11/2019
Nicole J. VERIFIED CUSTOMER
Helpful, efficient, and communicative. Took care of all concerns and kept us up to date.
10/10/2019
Sharon M. VERIFIED CUSTOMER
Damon was very helpful in getting our vehicle in & out of service. He also gave us help with additional things regarding our new vehicle.
10/10/2019
Steve K. VERIFIED CUSTOMER
I have found that dealership service doesn’t have a real good evaluation of work that was done on a vehicle. This is my transportation and we spend hours every week depending on the truck for our lifestyle and future plans. I never receive a printout that explains the trucks systems and what the mechanic thought of the overal condition of the truck. I was told that we would need some filters soon but my question about the squeak we have heard while driving off road wasn’t explained.! He was a friendly man but didnt have the sense of empathy I was looking for
10/10/2019
Jose J. VERIFIED CUSTOMER
Verygood service
10/9/2019
Randall C. VERIFIED CUSTOMER
From the moment I arrived I knew I was in good hands. The communication was great throughout the process and Annette was very informative and helpful.
10/9/2019
Elizabeth R. VERIFIED CUSTOMER
Very helpful
10/9/2019
Tim H. VERIFIED CUSTOMER
Howard is great
10/9/2019
Erica B. VERIFIED CUSTOMER
My interactions with Mr. Burrus have Always been positive & extremely helpful. I appreciate his willingness to assist in every situation that has presented itself. I couldn't ask for a better experience. Mr. Burrus is an excellent representative of the Tom Belle brand. I will continue to seek future service for my vehicle from the service department knowing individuals with his caliber of Customer Service are available.
10/9/2019
Jeff V. VERIFIED CUSTOMER
Jan did a great job getting the truck in for service and Manny found the problem and we were back on the road. Great job by both!!!
10/9/2019
Sandra H. VERIFIED CUSTOMER
Always a pleasure to do business with a company that is a personal and professional! I have a good time when I come there because no matter what the situation is or the questions I have, it’s taken care of! Misa and the crew are great!! Thank you!!
10/9/2019
Edgar B. VERIFIED CUSTOMER
Great job by the whole tom bell group
10/8/2019
Enrique M. VERIFIED CUSTOMER
Excellent Customer service thank you Mr Howard
10/8/2019
Richard M. VERIFIED CUSTOMER
Pedro is great!
10/8/2019
David L. VERIFIED CUSTOMER
Great service from your adviser!!! I’ll be back????
10/8/2019
Deanna J. VERIFIED CUSTOMER
There was miscommunication. I’m not mad, but now Zi need to take time pff work to go back.