They tried to sell me two air filters a cabin air filter and engine air filter I just replace my air filters myself and they did not screw the screws back in my engine air filter compartment so now when I just replaced my air filter there is all kinds of **** sand leaves they got sucked into my engine air filter compartmentInstead of trying to make a 300% markup on a air filter change job which you were going to charge me $140 make sure you screw in the stuff after you guys try to repair it
8/24/2020
Robert H. VERIFIED CUSTOMER
Professional, courteous and friendly.
8/23/2020
Les B. VERIFIED CUSTOMER
My engine light was on so I stopped in without an appt. I was told to wait on the side until called. After an hour I went looking for someone and found Dan. He was great, only good things to say about him.
8/22/2020
Cliff S. VERIFIED CUSTOMER
Annette did an excellent job!
8/22/2020
John B. VERIFIED CUSTOMER
Took too long and no car wash like usual. BUT service
was great and rep kept me informed. I will be back!
8/22/2020
Mayra P. VERIFIED CUSTOMER
As always, Daniel Burrus took care of my car effectively and ensured my concerns were all taken care of. I cannot praise how much this guy enough.
8/22/2020
Rosemary C. VERIFIED CUSTOMER
My service was great. However, I had to wait 25 minutes to be checked in. I understand that my appointment was with my assigned rep, however if I'm getting a simple oil change why couldn't someone else help me check in. Its understandable to be behind because anything can happen, but to wait around to be checked in is a waste of time.
8/21/2020
Jonathan Y. VERIFIED CUSTOMER
I came in to fix the hood release 10 days and $1500 later I have a fixed hood and a broken windshield from a tool in the corner of the of the windshield by a hinge for the hood. There’s no chips along the crack to have it be from a road hazard. I reported it to the service advisor the day I came home I got a voicemail saying that’s not my area I’ll have to talk to my manager and call you back it’s 6 hours into the service’s work day and nothing. I’ve emailed the service manager through your website and nothing. I came to you because I trusted to get the job done right and in a professional manner but I’ve only ever gotten one unprompted phone call from the dealership and it was when the car was done. Every estimate every update every authorization I had to call you and most of the time leave a vm. Your advisors are overwhelmed and unable to provide the level of service I expect. And if I’m left with a damaged windshield then I will never consider returning or endorse your dealership. I am waiting for a reply before I start calling corporate, and posting reviews on every website I can find with the pictures of the windshield.
8/20/2020
Joanna M. VERIFIED CUSTOMER
It’s always a pleasure to have Misa as my advisor. He always makes my visit a great experience. He carefully explains everything well and answers all my questions very thoroughly. Thank you for your great customer service Misa!
8/20/2020
Brian Z. VERIFIED CUSTOMER
Got me checked in and out in loaner quickly and efficiently. Was very pleasant to work with.
8/20/2020
Sandra H. VERIFIED CUSTOMER
Thank you as well!!! I’m always taken care of when I come to Tom Bell ! Wouldn’t go any where else!!!
8/20/2020
Clifton D. VERIFIED CUSTOMER
They were friendly and courteous and very professional
8/19/2020
Michaelene F. VERIFIED CUSTOMER
I wanted to make correction I was completely satisfied with Damon chero service advisor the quality of mechanics work on my Trax josh petty very helpful eager. But I was completely disappointed in the price to install cabin air filter 40.00. plus 36.00 for part. Luckily I installed it myself 2 minutes GM DEREK HANSON shame on you.
8/19/2020
Pedro C. VERIFIED CUSTOMER
the customer service is good and the work was very fast thanks
8/19/2020
Pedro M. VERIFIED CUSTOMER
Went in for one thing.. then another and now another problem...
I feel ur technician either doesn't know what they are doing or do an half-**** job...
Very disappointed so far and not sure if I will bring my or my family's vehicle to ur location...
8/19/2020
Odochi O. VERIFIED CUSTOMER
Thank you for excellent service. Everyone on the team is courteous and helpful. Dan was very professional and made sure all my concerns were addressed. I live in the High Desert but will always bring my auto needs to Tom Bell.
8/18/2020
Ylonda H. VERIFIED CUSTOMER
Everyone was very pleasant and helpful. Especially Howard
8/18/2020
Dale E. VERIFIED CUSTOMER
Annette was on it from start to finish!
Thank you for your professionalism, follow up, service
Knowledge and expertise!
Definitely will call Annette next time I need help.
8/18/2020
Michael P. VERIFIED CUSTOMER
Great interaction with service personnel and technicians.