Frontier Toyota Auto Repair Service Center

Jack did a wonderful job for us. When the technician discovered our rear brakes were almost worn out Jack promptly called and clearly explained our options and gave us his recommendation which we followed. He was able to get our brakes serviced the same day and we were quickly on our way knowing our truck was safe and properly serviced.

Arshak was very kind, thorough and professional. I will ask for him directly from now on. Thank you. Patti

The service was excellent my only problem was a slight miscommunication on my part. Thank you for your service

I was please and satisfied with the service. Keep up the good work, thank you.

I appreciate Alex’s follow up on the status of my car. He’s awesome!

Thank.ypu you have a great employee arshak

I waited 2 weeks to have a battery changed that was under warranty

Thank you Valerie, as I explained there is a dealership within 20 minutes from my house that I refuse to go to. I don’t mind the drive cause I appreciate the way your dealership treats it’s customers.

Joe **** always delivers satisfaction. Been going there since 2000. His service is what I want. I have gotten the same service from about 4 others in that area that he works in. Can’t always recall there names. But know there offices.

Valerie did an excellent job of keeping me informed about the status and cost of my service.

Yes, thank you

All employees are helpful and I feel at home whenever I am at Frontier Toyota. But, Alex is the best.

Not a lot off service required but she took the time to answer my questions and offer useful information and advice re the service plan.

Joe had me waiting for about 2 1/2 hours starting at 8am during my appointment to replace the mail that was in my left rear tire of my Tacoma truck. At the end of the 2 1/2 hours he said that they did not have the new tire in stock and had patched it. He said to bring it later in the day at 1pm or another day while they got the new tire. I brought it back the 1pm the same day after taking time off from work again and he said it would take about 45 minutes. Joe had me waiting for about 2 more hours after I asked twice about the status of my truck. When my truck was ready I asked Joe if they can accommodate me for my next service next month by giving me a discount due to the inconvenience of me having to come back for a problem that Frontier Toyota should have had the first time. I lost basically a whole day of work having to come back to replace the patched tire and I was definitely not happy with the service and how Joe handled the situation. He clearly saw I was inpatient at the end of the day and when I asked about a possible discount for the inconvenience he just said, “No we don’t do that”. I always service my cars at Frontier and I’m always satisfied with the service and customer service, but this time Joe was not professional and friendly to my service.

Prompt customer service ~ thank you! I do wish the mechanics would reset the dashboard ~ when they disconnect it????... I need to come back to get it reset... at least I’m moving again! Thank you, Melanie

Alex was magnificent

Dean was very helpful and answered all of our questions.

Love that guy ????

I was please with the treatment and service Alex provided to me. He was professional and cordial, and my vehicle was delivered to me on the time promised. I will definitely scheduled my next appointment with Alex next time.

I already described the rude and unprofessional behavior of Gustavo to the manager. Joe **** texted me that my car is ready but did not come to me like other service representatives do. I had to go look for him and then he told me to bring the car back with half or fully empty which is exactly the opposite of what Toyota as well as the customer care manager asked to do. He seemed unaware of the issues involved in this fuel tank problem. He kept insisting that there is nothing wrong even though I brought the car with full tank to be examined and fixed as suggested by Toyota.