Frontier Toyota Auto Repair Service Center

She was excellent in handling my concerns and professional

Good service

Gustavo is always very professional on his duty and he is the only one I trust for my cars advisor since 2005 on 5 toyota’s

Carlos is the best. The only one I trust my cars with.

Gus is truly professional and takes care of my car service needs each and every time!!! Thank you

Hello, Ms. Jimenez was very nice, but I feel like I really overpaid on this particular maintenance and my experience could’ve been better. I dropped my Highlander off late in day on a Thursday, knowing that it wouldn’t be got to until Friday. I provided Ms. Jimenez with a copy of my VIP 10% discount card when she wrote up the estimate (good for both service and parts). Ms. Jimenez called me Friday morning to let me know that the hybrid system battery needed to be replaced, and estimated the job to cost about $6,800.00. I told her I’d call her back after I considered my options, which included possibly getting a new car. During that time I did some research and saw that the hybrid battery was actually on sale through Frontier’s Parts Dept. for $4,072.03, almost $776.00 dollars less than what Ms. Jimenez quoted me at. The sale price was for internet purchases only, so I called Ms. Jimenez back to see if I could get the battery at that price, assuming Frontier actually had the battery in stock, if not, I’d just order the battery to secure that price and wait for it. Ms. Jimenez looked up the sale price and needed to consult with Parts, she ultimately ordered the battery to secure it at the sale price and said that it should be in and installed by the end of the day Saturday. On Saturday afternoon, Ms. Jimenez informed me that the battery wouldn’t be in until Wednesday. In past maintenances, if Frontier couldn’t complete a job by the expected finish date, I was offered a free rental. I wasn’t offered a rental this time, so I asked Ms. Jimenez if Frontier could comp. me a rental car until the job was finished. Otherwise, I’d need my car back so that I had something to drive until the part came in. Ms. Jimenez responded that the car had already been disassembled, and it would take several hours to put it back together. I replied that had I known that we would have to wait for the part, I wouldn’t have left my car, and they probably shouldn’t have taken the car apart until they had the part on-site. After talking to her service manager, Ms. Jimenez was able to arrange for a rental for me for Sunday. On Wednesday afternoon, I contacted Ms. Jimenez to check on the progress of the job. She responded that the battery had not come in yet but should arrive by Thursday, and she extended the car rental agreement. Thursday afternoon, Ms. Jimenez notified me that the battery still had not arrived. Friday late morning, Ms. Jimenez informed me that the battery arrived, and they were going to try to get it installed by the end of the day. Friday afternoon, Ms. Jimenez let me know that the job probably wouldn’t be done until Saturday. Late Saturday morning, Ms. Jimenez called to tell me that the car was done. I asked her what the final cost was, and if the 10% off discount card was applied. She told me that she could not use the 10% off discount card since a discount was applied to the battery to get it at the sale price, and she went on to clarify that she could only apply one discount per invoice, which I understand. However, had I known that getting the battery at the discounted price and using the 10% off card was going to be an issue, I would’ve ordered the battery online myself to get it at the sale price and then brought the battery in to be installed (Hamer, in fact, had the same battery at a better sale price than Frontier). If I had gone that route, I’m pretty sure I would have been able to make use of the 10% off discount card on the installation and saved a lot more money. I still don’t see why the 10% off card couldn’t have been made use of given that the reasons cited were really procedural in nature. As I said earlier, I could’ve just ordered the battery online myself, gotten the sale price, had it installed later, and been able to make use of the 10% off card – there would’ve been no procedural conflict. Ms. Jimenez did arrange for a rental after I asked for it, thank you to her, but that should’ve been expected since the delay was due to an internal supply/delivery issue. In past experiences, service techs worked to try to save me some money when they could, which I always appreciated, and that factored heavily into my reason to allow Frontier to do this job (because I could’ve had the same job done elsewhere, or had the battery reconditioned, and saved thousands of dollars, not hundreds - thousands). I elected to go with Frontier again because I thought I’d get that same level of service again. And although Ms. Jimenez was nice, I don’t feel like my best interests as a consumer were taken into consideration. I had to do all of the groundwork to get the best price on this job, and even then, I know I got the short end of the stick. My final bill was a little over $5,800.00, which is almost 10% of a $60,000.00 car, enough to get me to seriously consider getting a new car, and I’m still thinking about it. Given that I’ve also purchased three Toyota’s from Frontier in the last 12 years and had them all serviced there, I really should be walking away from this transaction with a better feeling, which I’m not. The one positive outcome was that I got to rent a Hyundai. For a while I’ve wondered why Hyundai was moving up the ranks in terms of quality and customer satisfaction, now I know why. (P. Wong, invoice #C32890)

Gustavo is always great.!

Alex is always attentive to our needs and while he always keeps the safety of our vehicles his top priority- he always recommends what is best for us and our budget. We appreciate him a lot!!!!

Everyone was so very helpful and nice and Carlos was great

Thank you for all your help

Excellent . Quick and efficient . Thank you !

Thank you to frontier Toyota and your employees for such a great service. Much blessings to you all

Fast and he resolved issue quick

Excellent

I received excellent service!

Bunch of thieves! Took the car to a tire shop: subject screw was over 1.5” from edge of tread. No problem repairing, then an additional nail was found on front passenger tire approximately the same location. Owner of earthbound tire personally inspected prior to repair. He also stated the necessity to put vehicle on rack to properly inspect.

Jack was very professional and knowledgeable. He kept us informed and our car was serviced promptly.

I will not be bringing my car to your place of business anymore. I will also post a review on Yelp and if anyone should ask me for a recommendation for car service, it would be an embarrassment to recommend Frontier. It’s really sad to see how low Frontier has fallen. It used to be such a gem in the heart of all the other dealerships- but not anymore. I made an appointment for an oil change, nothing major, a simple oil change. My appointment was for 8:30am. My car was not finished till approximately 2:45pm. That’s 6 hours- for an oil change. That’s absurd to say the least. I should have taken my business somewhere else. After 3 hours, ‘Logan’ the tech, offered me an ‘Uber’ ride home. I live approximately 10 miles away. I would have had to take a bus all the way back. The bus service is minimal on weekends, who knows how long it would have taken me to get back to the dealer. Not to mention hot weather. I don’t think anyone wants to be sitting at a bus stop in 100 degree heat. Also- when did the employees become so comfortable using foul language in front of customers? There is a pario/atrium area back behind the main lobby. It had a sign that said ‘non-smoking atrium’. I sat there waiting for my car thinking it was a nice quiet spot. Boy was I mistaken. There were several different technicians, sales, service people going back there to smoke cigarettes. My presence there didn’t deter them in any way- their swearing and cussing was so juvenile. It was ‘ghetto’. Which brings me back to what I said about being brought down so low. When I finally got my car back, Logan handed me a long list of recommendations for my car, totaling approximately 3-4,000$. I then let Logan know how disappointed I was for waiting all day when I thought that was the purpose of making an appointment. Logan told me that the appointment was with him- meaning, it has nothing to do with how long it will take to get my car serviced. I then told Logan that I really don’t think I will be getting anything else done today seeing as I’ve just spent my whole day there already. What a shame. Actions speak louder than words- I would appreciate some response regarding what happened.

Dean was great and so was everything else.

Helpful and friendly.