More than 2 hours and 30 minutes for a change oil/routine service is crazy. Thank you.
11/1/2021
Clemente C. VERIFIED CUSTOMER
First they send me to Alex and he never was there to atend me then took a long time to repair my car even though I had an appointment
11/1/2021
Daniel R. VERIFIED CUSTOMER
I had appointment at the dealer at 7:15am for the recall. I dropped my truck and send me home via Uber. They told me that it will be 3 hours. By 10:30am I called the dealer they transferred my call to Alex and just answering machine. I tried to call the service at least 5 times but still answering machine. The six call they transferred me to another service consultant but ending to Alex voice mail/ answering machine. I they to call several times from lunch to 1pm but nobody is picking up the phone. So I decided to go to the dealer with my wife and we we got there Alex told me that my truck is done. Alex told me that he never got my messages and he texted me once at 1:21pm after I got to the dealer. The point is they told me just 3 hours for the recall work but ending up almost 6 hours for that stupid gasket at the third brake light. I lost almost my day for nothing. We will celebrate my wife's birthday. I will never ever bring my truck to that dealer if just for a stupid recall. I used to bring my truck in that dealer for service and everything's OK because I have to pay. But for a recall, I think they just want to milk that **** cow.
11/1/2021
Arnaldo A. VERIFIED CUSTOMER
Jack is very thorough and nice.
11/1/2021
Saer E. VERIFIED CUSTOMER
friendly, answered all my questions and delivered my car faster than the estimated time.
11/1/2021
Pirjo R. VERIFIED CUSTOMER
Jack was very helpful!
11/1/2021
Wendi S. VERIFIED CUSTOMER
Lily Gamboa was great. Thank you so much. I was so happy that is was a known issue and covered by Toyota.
11/1/2021
Janet A. VERIFIED CUSTOMER
Carlos is cery condescending and over talks his customer.
10/31/2021
Oscar G. VERIFIED CUSTOMER
I bought two Toyota Corolla from frontier Valencia. Soon to get the third one. My experience: mostly good. And the occasional poor, or meh experience. Today I had an outstanding experience. Lily is very professional, straight to the point, knowledgeable, Helpful, and overall, she is honest. Honest to a rare level. Best representative I had ever met in Toyota Valencia. She is the reason why I will extend my service on my cars.
10/31/2021
Jessy H. VERIFIED CUSTOMER
Dean was extremely helpful, friendly, and easy to work with regarding professionalism and managing car questions. He exuded an immense amount of patience and knowledge and make me feel comfortable knowing my vehicle was in his hands.
10/31/2021
Eskel S. VERIFIED CUSTOMER
Lilly helped me deal with an electric issue on my 2003 Toyota 4-runner. She answered my ever question giving me confidence I was not being taken advantage of. She is a credit to your operation and I will return because of her.
10/31/2021
Theresa O. VERIFIED CUSTOMER
Though I am satisfied with the service, the tech changed the options on my display & I can no longer see my odometer and I want my display changed back to how it was.
10/31/2021
Vanessa S. VERIFIED CUSTOMER
Very courteous and helpful
10/31/2021
Nancy H. VERIFIED CUSTOMER
Alex is always professional and helpful. It was super busy today so I did have to wait over 3 hours. But I left satisfied with the service and the recommendation of new wiper blades.
10/31/2021
Donna R. VERIFIED CUSTOMER
Alway a great job!!!
10/31/2021
Orlando Z. VERIFIED CUSTOMER
Thank you
10/31/2021
Charles J. VERIFIED CUSTOMER
Valerie is just the best and really takes great care in doing her job. I can’t say good enough things about her. Valerie’s been our go-to service person for many, many years. Great customer service, great to work with, and she goes the extra mile.
10/31/2021
Christian O. VERIFIED CUSTOMER
Gustavo was very professional and has a great attitude.