I dont believe that a number represents an experience. I would however say that my experience as a hard working costumer with or at this facility has been consistent and positive. I have been doing my research for my recently purchased vehicle. When Matthew the salesperson took excellent care of me and my decision to purchase this car, the same level of very good and consistent customer service continued to be my overall experience with Ryan the finance manager then with Patrick the technology specialist and finally over to the service dept with Argirios as i drove all the way from Rancho Cucamonga to have my first 3 month service on my vechile. This is my experience at South County Lexus, these representatives of the Lexus brand and image know what they are doing.I also noticed your cleaning crew inside the facility cleaning, smiling and greeting customers. They too understand the importance of professional detail to The Lexus brand. Not every Lexus dealership implements this practice. If you ever decide to do a commercial for my car and experience, give me a call. In closing as a preschool teacher i too have to lead by example first to do my service to and with the students on a high level of expectation, and so i think we (Lexus) and i have something in common.Thank you and God bless you and your organization.
3/18/2020
Sonia L. VERIFIED CUSTOMER
Thanks to Daven and the team for provider excellent service as always! Trey he my loaner car ready when I arrived and got me out quickly. When I returned everything was ready, they even helped me load the groceries back into my car.!
Thanks so much!
3/18/2020
Nader M. VERIFIED CUSTOMER
RGD was excellent
3/18/2020
Amir M. VERIFIED CUSTOMER
Hassan provided excellent customer service, updated me promptly regarding needed repairs and very knowledgeable and thorough in his explanations.
3/18/2020
Janis U. VERIFIED CUSTOMER
Too many people doing nothing while we have to wait. The service process is inefficient
3/18/2020
Robert C. VERIFIED CUSTOMER
Daveon was great as always... very engaged with his customer and knowledgeable.
3/18/2020
Dale D. VERIFIED CUSTOMER
Fast and efficient service!
3/18/2020
Thomas D. VERIFIED CUSTOMER
Always friendly, professional, and on time.
3/18/2020
Suhaib I. VERIFIED CUSTOMER
Excellent and professional service.
3/18/2020
Leslie E. VERIFIED CUSTOMER
Great service!
3/18/2020
THOMAS O. VERIFIED CUSTOMER
Davin in service department and Mike in parts are the best!
3/18/2020
VAUGHN OR. VERIFIED CUSTOMER
Wasn’t expecting $149 charge
3/18/2020
Carla Y. VERIFIED CUSTOMER
Not as good as one or two years ago.
3/18/2020
Marlene C. VERIFIED CUSTOMER
Drew Jacobson excellent
3/17/2020
Richard S. VERIFIED CUSTOMER
I really appreciate Issacs efficient ,prompt,sincere and personable style!