The service was great but the scheduling was not. When I booked my appointment the representative said the service would take 3-4 hours. When I arrived I was told it would be 5-6 hours because I was not waiting on site. That was a big inconvenience for me because I had a medical appointment scheduled that afternoon. I had to leave my car overnight and pick it up the next day.
3/19/2021
Carolina H. VERIFIED CUSTOMER
Isaac Lam demonstrated exceptional customer support. He was able to accommodate my schedule, provide me with an complimentary vehicle and communicated throughout the process. He helped set appropriate expectations for time and he surpassed them making it easier for me to get my job done with little impact on my family or job. Isaac had preordered the parts and was on top of things. Much different from my prior appointment. Well done Isaac
3/19/2021
Rose S. VERIFIED CUSTOMER
Well done
3/19/2021
Darren L. VERIFIED CUSTOMER
Scott was amazing. Very professional, great attitude and made sure everything was taken care of. I really appreciate it.
3/19/2021
Shirley T. VERIFIED CUSTOMER
Three times to complete a timely service. 2nd visit was due to Low Tire (had consulted with my tire peeps : tires were 2-3 lbs low.). Returned for Time 2 : “well your batteries monitoring pressure in the tires are PROBABLY low : replace... for $1000. Again , next day, I got a Low Tire msg : I drove our again for Inspection. NOW he said spare tire had corroded bead, due to age.
WHY wasn’t there an “Inspection” earlier rather than guessing at they problem which cost me $1000 ????????
I think your people are Hustling for a $$$ . I get calls Often : time to come in. You used to put tag for mileage on window. I asked rep : if I drive 3,000 in six months Do I need to come in? He said Yes. “dialing for $$$”
I don’t trust you guys.
3/19/2021
Maria Linda. VERIFIED CUSTOMER
Service rep. Is knowledgeable and helpful. The staff are friendly and always ready to help, courteous and accommodating.
3/18/2021
Jeffrey C. VERIFIED CUSTOMER
Great service!
3/18/2021
Ram S. VERIFIED CUSTOMER
10!
3/18/2021
Diane S. VERIFIED CUSTOMER
Issac was helpful, informative, responsive, professional and friendly....all the right stuff, so to speak. First time with him, and I hope not our last. And so far, the repairs seem okay. He promptly provided us with a loaner (same car as mine) so that was nice.
Would have liked to have had the car interior cleaned (more than just vacuuming) but was informed that was due to Covid.
Overall, an excellent experience.
3/18/2021
Carla T. VERIFIED CUSTOMER
Everything was smooth and easy!
3/18/2021
Christian D. VERIFIED CUSTOMER
Amazing job done by Isaac. Thank you!
3/18/2021
Tony R. VERIFIED CUSTOMER
Everyone from the service manager to my specific service rap was amazing in my car looked fabulous well I picked it up
3/18/2021
Donald W. VERIFIED CUSTOMER
Great service. Easy. Personable staff.
3/18/2021
Michael S. VERIFIED CUSTOMER
Excellent service . Ronnie was outstanding!
3/18/2021
Stella M. VERIFIED CUSTOMER
Tim was very professional, friendly and provided excellent customer service. It was a pleasure to work with him from the time I came into the service department to the time I picked up my car 12 days later. I was in mission Viejo area when my service engine light came on, over an hour away from my home and needed immediate attention. He quickly provided me with a loan car and made the experience so easy. Kudos to Tim. Thank you !
3/18/2021
Gail G. VERIFIED CUSTOMER
Davon is the best service contact I have ever experienced! His personal touch and genuine interest in our relationship goes above and beyond! I really would never want to deal with anyone else! He is the best!!!!
Gail G
3/18/2021
Claudia S. VERIFIED CUSTOMER
Service was great as usual
3/18/2021
Dilip U. VERIFIED CUSTOMER
As always Devon is very helpful
3/18/2021
Richard A. VERIFIED CUSTOMER
He was very helpful in helping me with my services time and I would highly recommend your services department to my friends.