South County Lexus Auto Repair Service Center

I took in last week for Timely : $500. Next day my “tire alert (?) and RED triangle Alert came up ????????????. Tires said they were under pressure. Took to my Fav Tire Store : suggested Lexus calibration was below level as all my tires were 2-3 # low. OK. : take it back. Now told Lexus and for $1,000 you replaced the batteries that monitored my to tires. Maybe your Calibration was So Off !!! Which told you to spend the $1000... and Still was not conclusive. Got in my car to drive home : OMG : Alert items were STILL lit As you can see, I have been a long-time Lexus owner. I have NEVER had such bad service. As this whole came bad

Just as easy and reliable as I had hoped.

Will come back our next car

Friendly speedy and knowledgeable

He was amazing. Kind. Helped quickly. Promised he’d get car to me by 6pm and delivered. Thank you

Very professional and courteous.

Job well done!

Issac went above and beyond to make my service appointment a positive experience. The service valets are always very pleasant and welcoming.

Awesome service as always! Thank you!

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Great service! My rep, Tim was very helpful and prompt!

Always consistent excellence. RGD was great!

After discussing my previous service with Mr. Jacobson, this recent visit was set up with Ronnie again. I addressed the scratched Navigation area, and tear on the front passenger seat during the dash pad installation. The seat was repaired and has torn again in the same spot. The perforated seat needs to be replaced. The Nav area appears to have been attended to by trying to smooth out the scratched areas but the scars remain obvious. The driver seat control panel was secured to the base again. Good job. The driver side skid plate panel leading up to the dash was removed and reinstalled correctly. Good job. The front suspension is still making a grown sound going over bumps during cold temps. All upper control arms were replaced along with the two large lower control arms, still leaving in question if the two small lower control arms are causing the sound. Upon dealer inspection it was discovered it could be the front passenger strut. Still not convinced, the car will be inspected by an independent suspension facility.

First I can appreciate Ronnies assistance with my car, he was quite attentive and well communicative while my vehicle was in service. But to give a 10 out of 10 would mean my overall experience was perfect .....it was not. First. The front end upper control arms job was great, this definitely was an improvement by 90% I still hear a slight grown going over bumps. In addition, my dash pad was replaced, however in the process I received my vehicle back with a scratched center stack along the silver trim above the clock and around the nav screen plus a one inch slice in the front passenger seat. I also discovered that the skid plate panel going up to the new dash pad was clearly misaligned. This was either a rush job or someone in the shop does not have Lexus DNA! I was told there was no real remedy for the scratched dash trim and that It would cost me $17,000 to replace the navigation . (Laughable) I didn’t create the damage, why would I pay to replace it. The new pad looks good btw. Loaner cars, we all appreciate them while our cars are in for service. But please make sure they are cleaned out and sanitized before the next guest. I got a call that a previous driver left items in the car while I was at my office. Sure enough 3 handbags were in the trunk, I made a 15 mile trip back to Dealership to drop them off. I understand things happen, but own up to it and take care of them right the first time to avoid unnecessary repeat visits.

My last visit went rather well, I met with Hassan at 7am on Saturday to have my 4 replacement door panels installed on my LS460. He promptly took care of me and kept me informed as he always has. I decided to wait in the lounge and was surprised how quickly the process took about 1 1/2 hrs. The panels are very nice. My only concern is that the new wood inserts don’t exactly match the rest of the wood on the dash and center console. The original wood is more grainy with a now darker bronze tone. Perhaps these natural materials change color over time. Taking a photo side by side you can see a difference. Aside from that, they are a work of art. Thank you Lexus for sticking to your value and reputation as a luxury automotive leader.

Isaac always does a very Professional job!

Great customer service!!!!

Tim was great. Very helpful.

Great service. Vehicle was ready when promised. Thank you!

Thank you Tim Rau. AWESOME SERVICE!