Ronnie in Service and Zack in Sales were both great!
3/24/2021
Julie J. VERIFIED CUSTOMER
Tim was great
3/24/2021
Kathleen K. VERIFIED CUSTOMER
OUTSTANDING SERVICE !
3/24/2021
Kevin K. VERIFIED CUSTOMER
Devan is your very best! Get him a raise and keep him.
3/24/2021
Morgan W. VERIFIED CUSTOMER
Scott is an amazing advisor. He listened to every concern I had with my car. The mechanics fixed my car in such a short amount of time! I am so very happy with the service I had at Lexus! Above and beyond efforts
3/24/2021
Ann B. VERIFIED CUSTOMER
Excellent service. Thank you so much!
3/23/2021
Richard S. VERIFIED CUSTOMER
While the mechanical work seemed fine my car was returned with the following:
Dust all over the dash, dash display, etc. finger prints on the rear view mirror, the rugs were vacuumed but not even a damp cloth used anywhere inside the car. When I mentioned this to the service manager he said due to COVID they have minimized the inside cleaning but they do offer a full detail service for a fee. This makes no sense. If your willing to detail for a fee at least do some minimal cleaning inside after a $1000 service appt. this is the first time this has happened to us and we are on our 2 nd Lexus always serviced at south county.
3/23/2021
Andrea P. VERIFIED CUSTOMER
Scott Mongue is the best! He takes great care of his clients
3/23/2021
John S. VERIFIED CUSTOMER
Tim was great to work with.
3/23/2021
DONALD C. VERIFIED CUSTOMER
Ronnie always does a fantastic job. His customer service skills are excellent.
3/23/2021
David R. VERIFIED CUSTOMER
My first time at South County Lexus- the service was excellent.
3/23/2021
Linda B. VERIFIED CUSTOMER
Tim did a great job taking care of us ! Another great job !
3/23/2021
Ed And. VERIFIED CUSTOMER
Ronnie Crowe was a pleasure to work with!
3/23/2021
Maria Z. VERIFIED CUSTOMER
Isaac was a great help and made everything super easy
3/23/2021
LINDA B. VERIFIED CUSTOMER
Sorry, clicked wrong answer Re trade in . Like my car as is . Do not want to trade in.
3/23/2021
ALPA P. VERIFIED CUSTOMER
One of your employees was eating in my car and left an onion/carrot and trash. My car smelled and the attendant then had the audacity to give me attitude when I mentioned I had been waiting to have my car re-washed and no one came to find me. I wasted an hour of my day when my pick up should have taken a few minutes. This was a unprofessional, un-hygienic and rude experience at this dealership. Your customers should expect that their cars will be taken care of when they are left in your care. We always take our car to Santa Monica Lexus (for 17 years) but tried Mission Viejo this time. Devan was the lone right spot at this location, however the rest of the staff would benefit from a lecture on enhancing the customer experience if the goal is to have customers return. Overall this experience does not create a great deal of trust and confidence in your establishment.