South County Lexus Auto Repair Service Center

Hassan was excellent!

It is extremely disheartening to be writing this review but even more so the experiences I have encountered at South County Lexus. From the start of purchasing the car to my experiences within the service department I have felt taken advantage of as a young woman throughout every sexist and gender biased encounter with South County Lexus. As a younger female who is solely purchasing a car on my own, I struggled multiple times with getting a sales representative from this dealership to even assist me when I was looking at cars. It took a minimum of asking 3 times and waiting for 10 minutes to finally have one of the sales representatives to acknowledge me. When first inquiring about the Lexus RX 350, the sales rep avoided giving me any information on the brand new car I was interested in purchasing and would only discuss used Lexus NX with me. After much frustration I decided to get my father involved to help me and seeing the change in customer service and how he was treated with the upmost respect and attentiveness was so distasteful. Within 2 seconds of walking into the dealership multiple sales representatives offered their assistance. Now to be taken advantage of as a young woman once again by South County Lexus has left me with regretting ever purchasing the vehicle. During this particular visit to the service department, nothing was ever explained in full detail and I ended up being manipulated into signing for additional add ons that I was not made aware of until being charged an absurd price when going to pick up my car. I have no problem paying for good quality service, however I have never received that here nor was I made aware of these additional charges. Tim failed to explain to me the additional add ons aside from routine maintenance that were marking up my bill for what should have been just a simple oil change along with two recalls being performed. His neglect to mention these charges ended up in me not fully knowing what was being signed until picking up my car with an additional $600 charge. When I inquired about the additional charges and informing Tim that I was not made aware of this when signing the paperwork, I was turned away until I got my father involved once again. I am beyond frustrated with my experiences with Lexus from purchasing the car to even taking it there to be serviced. I will be taking my car to a more reputable shop from now on who does not cary with it such social behaviors & biases that are offensive to women. Such a disappointment

Hasan my service rep was nice and helpful

Excellent

RGD was great to work with. All good! Thank you!

Did not clearly explain all the recommended service items according to Lexus manual

Keep up the excellent customer satisfaction. It’s not just the reliability of Toyota/Lexus, it’s obviously the care and honesty customers receive.

It was good and no issue

Isaac is great to work with

RGD is honest & very friendly & nice not intimidating on what to do in my car service.Also whoever did the car wash I’m very thankful coz he vaccum the inside of car place I can’t do coz I don’t have small vaccume to reach sides

Great service representatives.

Good service

I was very satisfied with my service experience.

Davin is always on top of everything.

Isaac Lam always provides excellent customer service.

Scott is helpful and Lexus offers loan car which is so convenient for customer. Thank you.

The service is excellent.

Daven does a great job!

Excellent customer service and courteous

I dont need to be contacted, although I won't be back after being quoted $2000 and 8 hrs labor to replace valve cover gaskets. Thats way out of line. Its a $200-$300 job that could be done in 2 hrs max.