Hassan is always such a caring individual. He always takes care of my needs whenever I go to the Dealership. It’s one of my favorite dealerships in CA because of the level of care and attention I receive at this business. Love coming here and always recommend my Lexus family and friends to ask for Hassan when they come in because I know they will be in GREAT hands! Thanks!
4/24/2022
Keith R. VERIFIED CUSTOMER
Tim was very professional, knowledgeable and friendly.
4/24/2022
Kevin F. VERIFIED CUSTOMER
Hassan it’s very knowledgeable and customer service oriented.
4/24/2022
Farzaneh G. VERIFIED CUSTOMER
Hassan was amazing! Thus far, I haven’t had a good experience (especially from the crappy people at Newport Lexus), but Hassan and the guy who checked up in were great. Hassan was personable and kind, helped explain a few things, etc.
4/24/2022
Candis D. VERIFIED CUSTOMER
The Best ever!
4/23/2022
Norma B. VERIFIED CUSTOMER
Great and speedy job. Special thanks to RG and Gus.
4/23/2022
Joe V. VERIFIED CUSTOMER
Great service
4/23/2022
George E. VERIFIED CUSTOMER
Great
4/23/2022
Marcy S. VERIFIED CUSTOMER
Prompt professional service
4/23/2022
Yiyuan L. VERIFIED CUSTOMER
Good
4/23/2022
Ali A. VERIFIED CUSTOMER
Scott was great! Very helpful!
Thanks!
4/23/2022
Steven R. VERIFIED CUSTOMER
Daven is very, knowledgeable, professional, and helpful. He is an asset to your company!
4/23/2022
Prof Craftsman. VERIFIED CUSTOMER
Angello was efficient and made sure I was taken care of promptly. I appreciate the fact that he is considerate of my time.
4/23/2022
Arleen A. VERIFIED CUSTOMER
I have lost trust in their customer service. I was led to believe by Tim that I would receive a 10% discount for the labor & parts. I had given him notice that I was concerned with the costs & was keeping my service cost under )$1,000 which is why I refused the other 3 service suggestions he had. Even when he called to tell me my car was ready I again asked if I had my 10% discount & he assured me. Unfortunately, at time of check out he only gave me $75 discount instead of approx $117 off citing that’s all he could take off. I feel like he didn’t do much to address my cost concern. Next time I will shop around & not sheepishly trust this particular Lexus Dealer Service. I’ll move my business elsewhere. Tim didn’t particularly care to keep my business so off I go somewhere else who will give me my measly 10 % discount or even more esp when my bill is over $1k.
4/23/2022
RANY Q. VERIFIED CUSTOMER
AmazIng customer service. Provided frequent updates and made sure all my questions and concerns were answered.
4/23/2022
PEGGY M. VERIFIED CUSTOMER
Hassan is so great to work with. A real asset to the service department. He always makes me feel he has time to take my calls or solve my vehicle issues.
4/23/2022
Bruce J. VERIFIED CUSTOMER
Daven did an awesome job
4/23/2022
William W. VERIFIED CUSTOMER
Quick,easy, comprehensive service.
4/22/2022
Robert S. VERIFIED CUSTOMER
great service rep
4/22/2022
****C. VERIFIED CUSTOMER
Great customer satisfaction. Comfortable environment.