Having such a pleasant shuttle driver adjustors made all the difference (David's auto text were informative
3/26/2019
John C. VERIFIED CUSTOMER
Always get great service. Thank you
3/26/2019
Trudy M. VERIFIED CUSTOMER
I had limited time and he got my car done before I needed it,and he called me to let me know it was done.
3/25/2019
GEORGE O. VERIFIED CUSTOMER
Eugene is always very accomodating, very welcoming and helpful. Even if I dont want to spend money but when he says get it done, I listen and follow his advice because he has a very pleasant personality that one can't help but trust him. I however have a complaint on the time it takes for an oil change and brake fluid to get done, I had an 8:20am appointment, I arrived at buena park Honda at 8:10am, was seen by Eugene 5 minutes after. Receive my initial paperwork after 10 minutes, everything was fast and easy until I had to wait till 11:45am for my service to get done. Is this normal waiting time??? Almost 3 hours, if this is not normal and if you think I waited too long, does it even make sense to make an appointment when the walk ins will be taken cared of first? If you think that I shouldn't have waited that long, please advice your mechanics to make sure that they attend to people who made an effort to make an appointment to be serviced on a timely manner because most cyatomers who sets an appointment means they have other plans for the rest of the day. Eugene is great but the long waiting time was not so great. Please fix it.
3/25/2019
Thonder F. VERIFIED CUSTOMER
Not friendly
Not helpful
Rude
3/25/2019
Marissa S. VERIFIED CUSTOMER
Helpful and informative.
3/25/2019
Erica M. VERIFIED CUSTOMER
The service was good, however your employees should be trained to introduce themselves at the outset of the appointment. I met with two different men. One of them did not introduce himself at all, and Brian did not do so until the end of the intake. Each meeting should start with “Hi, I’m Brian, I’ll be assisting you today.”
3/24/2019
Rosa G. VERIFIED CUSTOMER
My experience was great and very happy with the service.
3/24/2019
Ernest E. VERIFIED CUSTOMER
Thank you for your servicesAnd thank you Mr. Gabriel and also I’d like to thank Mr. Joseph homes thank you for all you’ve done and serving me
3/24/2019
Laruen R. VERIFIED CUSTOMER
Eugene made me feel stupid and talked down to me. Also my problem was not fixed.
3/24/2019
Rojozy Z. VERIFIED CUSTOMER
Joanne went above and beyond while servicing my Honda at Buena Park Honda. She is extremely professional and attentive to the customers needs.
3/24/2019
PRISCILLA J. VERIFIED CUSTOMER
Joann was a pleasure to be serviced by. Excellent customer service!
3/23/2019
Helen R. VERIFIED CUSTOMER
She was very informative and took her time with me. She was kind and gave me some of the best customer service I’ve had.
3/23/2019
Maria M. VERIFIED CUSTOMER
Well done service!
Thank you!
3/23/2019
Carla J. VERIFIED CUSTOMER
Gene is great to deal with.
3/23/2019
Daisy N. VERIFIED CUSTOMER
I was happy with the service I received today. As a walk in customer it was very fast.
3/23/2019
Frank D. VERIFIED CUSTOMER
I think I was satisfied with the service today because I took my car in the afternoon and there was no Wait in the appointment line and service was quick this time around.