I have drop my truck off 5 times this year, sorry last 10 months.
You guys have had it for over 40 days and nothing has been fixed. Raul the service guy **** he is rude to me ever **** time and I don’t like that he be littles me because I and 23 years old but I spend 1200$ a month on my truck my own money not anyone else I would like more respect when I walk in there. Your service **** so **** bad. Call me ****-****-xxxx if you want to hear more
2/2/2024
Anthony G. VERIFIED CUSTOMER
Tim is always spot on, great service never an issue!
2/2/2024
Shanell B. VERIFIED CUSTOMER
He’s Phenomenal! He is the whole reason we continue to choose Ken Grody Ford for all of our vehicles. Anything we need or have a question on, he is there to help us every step of the way.
2/2/2024
Irene P. VERIFIED CUSTOMER
Tim Prete is my go to service advisor. He did a great job getting my car serviced.
2/2/2024
Nhan V. VERIFIED CUSTOMER
Raul was great and very helpful. Understood my situation and my urgent rush due to upcoming weather and did his best to get me and my truck situated. Thank you
2/2/2024
Wadie M. VERIFIED CUSTOMER
Great customer service
2/2/2024
Andrea B. VERIFIED CUSTOMER
Very impressed with the speed in which it got completed. Thank you
2/2/2024
Richard B. VERIFIED CUSTOMER
Very satisfied with Raul
2/2/2024
Lena . VERIFIED CUSTOMER
Annett was very helpful and very professional in her work
Thank you very much
2/2/2024
Shannon T. VERIFIED CUSTOMER
He definitely made the process easier and faster.
2/2/2024
Raymond T. VERIFIED CUSTOMER
Annette is always a pleasure to work with!
2/1/2024
Hector B. VERIFIED CUSTOMER
Very good customer service
2/1/2024
Anita C. VERIFIED CUSTOMER
Raul is very thorough. Very knowledgeable about Ford. I always feel like I am the only one there when the Service Dept is buzzing!
2/1/2024
Paul G. VERIFIED CUSTOMER
Thank you very much for your excellent service
2/1/2024
Christopher T. VERIFIED CUSTOMER
Annette did a great job. Quick turnaround on my tire replacement and service appointment.
1/31/2024
David W. VERIFIED CUSTOMER
JC gave me outstanding service
1/31/2024
Willard M. VERIFIED CUSTOMER
Everything and everyone was super nice and the services were done very quickly great job
1/31/2024
Ken K. VERIFIED CUSTOMER
Mario was very professional and explained the service that was to be performed.
1/31/2024
Pedro C. VERIFIED CUSTOMER
Mario was outstanding. I’m a quick and concise person, that’s what I look for when I’m out of office, Mario met my expectations. Straight to the point, I thought I was going to have to pick up my car in a few hours but Mario assure me it will only take an hour. An hour passed and it was ready. I was extremely happy with the quick service.
1/31/2024
Jaime D. VERIFIED CUSTOMER
Tim as always great customer service and takes care off all my Ford vehicles