Wait time could be better for people that actually have an appointment scheduled rather than having them wait 2+hours
9/30/2019
Paul F. VERIFIED CUSTOMER
Very professional and timely service.
Thanks,
9/30/2019
Robert B. VERIFIED CUSTOMER
Ismael took care of me from the moment I arrived! Treats his customers like family! Live 30 miles away and wouldn’t take my car anywhere else!
9/29/2019
Linda S. VERIFIED CUSTOMER
Thank you Pablo you are the best
9/29/2019
Wayne T. VERIFIED CUSTOMER
The bearings are quiet.
9/29/2019
Timothy H. VERIFIED CUSTOMER
Best customer service
9/29/2019
Christopher L. VERIFIED CUSTOMER
I was in and out in an hour and a half! The service was excellent!
9/29/2019
Sung L. VERIFIED CUSTOMER
Very much satisfied ken brody's service staffs. Thank you.
9/29/2019
Ivan C. VERIFIED CUSTOMER
Great customer service!
9/29/2019
Giovanni W. VERIFIED CUSTOMER
I would like to thank Annette for taking care of my 2016 Explorer. Although she is always very busy, she kept her promises with me and provided me with above and beyond service. Currently I live in Los Angeles and live two miles away from a Ford dealership-however I chose to return to Ken Grody just for Annette. Keep up the good work, hopefully I don’t have to come back, but if I do, I’ll come back to Buena Park.
9/29/2019
Gannon G. VERIFIED CUSTOMER
Perfect experience as always.
9/29/2019
Timothy D. VERIFIED CUSTOMER
Raul was very knowledgeable and friendly great service team you have
9/29/2019
Robert G. VERIFIED CUSTOMER
Annette was efficient, direct, and willing to share a little humor. Thank you, Annette.
9/28/2019
Ellis S. VERIFIED CUSTOMER
Ok we were satisfied and appreciative.
9/28/2019
Mark H. VERIFIED CUSTOMER
Tim Prete always takes care of my needs. Let's me know if any other service is needed apart from what I go in for. He always calls me through out the day with the progress of the repairs. Along with Mike and Raul I cannot complain about the service department.
9/28/2019
Mike M. VERIFIED CUSTOMER
Annette is the reason why I came in to the dealership for service.
9/28/2019
Charles S. VERIFIED CUSTOMER
Raul and mechanics are excellent - communicate effectively, are thorough, and get the job done. Thanks!
9/28/2019
Grace F. VERIFIED CUSTOMER
Yes he got my car back to me before the weekend
9/28/2019
Jorge H. VERIFIED CUSTOMER
I am very happy with the overall service
9/28/2019
Julia F. VERIFIED CUSTOMER
I really appreciate to be helped in my native language. Fast and nicely. Thank you for having bilingual representatives.