Communication was poor. Was told I would receive updates (some prior to work being completed) but was never contacted until all work was complete.
10/10/2019
Sam R. VERIFIED CUSTOMER
Raul was so professional. Made my experience pain free. Thanks!
10/10/2019
James E. VERIFIED CUSTOMER
Great communication, great treatment! Raul has been terrific. Couldn’t ask for ymore pleasant experience!
10/10/2019
Bennie P. VERIFIED CUSTOMER
She explained everything that was being done to my car. She is an excellent agent.
10/10/2019
Nicolas P. VERIFIED CUSTOMER
Annika is an outstanding employee and made sure the issue with my truck was resolved after the part was ordered. She is an asset to Ken Grody Ford and is one reason the service department is top notch. Thank you Annika and Ken Grody Ford.
10/9/2019
Jason D. VERIFIED CUSTOMER
Raul was fantastic.
10/9/2019
Cy O. VERIFIED CUSTOMER
Pablo is very professional and a real gentalman,very satisfied with your team see you soon.....
10/9/2019
Kevin O. VERIFIED CUSTOMER
It was Dean Nissan
10/9/2019
Jesus M. VERIFIED CUSTOMER
Carlos work was great. Really did a good job on the tint.
I didn’t really mind but the covers on steering wheel...carpet and seat were left behind. The headrest on the back seat was not installed back on seat.
Henry provided me with great service. I was quickly in and out and by 2pm the tint was completed.
Thank You for your great service
10/9/2019
Jan M. VERIFIED CUSTOMER
Always answers my questions and is polite. Ken Grody Ford has a great service staff.
10/9/2019
Dianna K. VERIFIED CUSTOMER
Henry was very polite when we met, he helped arrange for a rental car, because the recall would take two days. The next day I was very surprised when Henry called and said the car was done and ready. When I got there he notified the fellows in the back I was there to pickup. Waited a bit and he notified again and explained they were just real full. When the car came up, IT WAS WASHED!!
Great people everywhere. Henry always smiled and was very helpful.
10/9/2019
Evelia C. VERIFIED CUSTOMER
I had a very good experience, and Tim was very professional! I will be going back thank you.
10/9/2019
Maurice A. VERIFIED CUSTOMER
Raul is an excellent service advisor
10/9/2019
Albert C. VERIFIED CUSTOMER
Very good service thank you for your time in help me
10/8/2019
Richard G. VERIFIED CUSTOMER
Tim’s service is always top notch. Thank you.
10/8/2019
Brandy L. VERIFIED CUSTOMER
Not all service was performed. No communication. Annette was great though.
10/8/2019
Edward U. VERIFIED CUSTOMER
Thank You
10/7/2019
Ernest M. VERIFIED CUSTOMER
Very attentive, proffesional and informed.
10/7/2019
Jason N. VERIFIED CUSTOMER
Got my truck in on time and they had it ready exactly when they said they would.