Ken Grody Ford Auto Repair Service

Raul work hard to satisfy his customers. I appreciate all his help. Raul Goes above and beyond to provide great Ford service.

Annette deliver exceptional customer service, keep me informed about my vehicle status and ongoing condition. I would say I may and hopefully starting to build my trust again. Unlike with previous advisor made me loose my confidence and trust. Everyone who owned a ford vehicle looking forward with confidence when driving each own vehicle, knowing your service employees took good care of our vehicles, without any fear or worry and safe all the time during operation.

Love Ken grody. Great dealership, whether your buying or getting your vehicle fixed at the service department. Very professional. Best ford dealer out there.

Annette was wonderfully pleasant to work with! She made me (and my car) feel cared for!

Great job thanks

It took 4 days to fix the problem with our Ford Escape's emissions problem. Monday they hadn't figued out the problem. Tuesday they had to order parts. Wednesday they got **** on another vehicle. Thursday afternoon at 3 o30 or so finally got the car. Never have had this type of delay in 14 years of the best service you could ever ask for from your dealership!

Workers protective booties left in vehicle, dash left askew after repair.

Bueno

We appreciate the excellent service from Grody Ford and Tim. Our issue was resolved above our expectations. Thank you, Debbie and Dennis Clyde

I've known Tim for quite some time, and he always delivers and gets my vehicles back to me in time. Courtesy as usual thanks

Tim was great. Kept me very informed about the status of my truck.

Great work. For sure I will return to do other services.

My service advisor Tim Prete was a star . I came in to have my F150 repaired and the truck had to be kept overnight.Tim made sure a car was loaned to me so I could run my appointments today.Tim then called me to say the repairs are completed and your truck will be ready when you get here. This type of service will make me stay your customer for ever. Chris H

I had great service and was very pleased

The service **** here. I will never go back and I will tell people not to go here to buy a car or get a car fixed. You do NOT call a customer and have no details about what is going on with the car. Don’t call me saying what the code is when you call someone you call them with the code and detail because that is what they want to know. Also do NOT let the customer do your job for you. The customer should not have to wait around all day to hear what is going on with their car especially when it’s been in the shop for 2 days. The representative should call the customer back before 12pm not wait till 3pm in the afternoon or wait till the customer called them. That is unacceptable and very poor customer service. People have a job to do just like the service rep does people can’t wait around all day to know what’s going on especially if they have to make plans to get a ride. You need to treat your customer like you want to be treated cause I am sure the rep would NOT want to be treated the way I was treated. Plus I shouldn’t have to tell the rep how to do his job. He wasn’t even going to look at the notes from the pervious service I had done. Yes, I understand you need to run you’re own test but at least look at the notes so you don’t fix the same thing the other place did. I feel customer service skills need to be trained again to all reps. Customer service is a BIG deal. If customer service isn’t there then as a customer I won’t go back.

Raul Rodriguez has been our service representative for more than 10 years. We trust amd appreciate him with all 3 of our Ford vehicles.

Good job

2 hours oil change. I had a appointment. In my 30 years with ford. I have never had it take that long.

Not sure who Henry is? I worked with Travis White and Stephanie on the selection, ordering, finance - this has been a year in the making and both have been exceptional, professional and supportive through the whole process. Its been a pleasure working with them both.

Always satisfied with setvice at Ken Grody Ford, provided by Raul Rodriguez. He's always friendly and respectful and I appreciate his professional attitude.