Ken Grody Ford Auto Repair Service

We had a broken glass vase in the rear floor board. My wife had broken it and for got to clean it up. Pablo notified us of the broken vase and we told him we had done it not the tech. Pablo insisted on cleaning it up and vacuuming the rear seat. It was not his problem but insisted in clean it up for us. I was very impressed in his professionalism and integrity.

El servicio por parte de Henrry Garibay muy bueno Pero por parte de los vendedores de Ford tube mala experiencia ya que compre un Ford Explorer sport y tiene algunos problemas pero ay una parte que esta fallando pero no me lo pueden arreglar por que no esta bajo Garantia. La parte cuesta alrededor de $1200. Y no lo cubren por Garantia cuando yo compre este carro claro me dijeron que el carro estaba cubierto bajo Garantia de bumper a bumper y eso fue mentira los vendedores usan mentiras para convencer a los compradores. Eso no esta bien supuestamente el carro que compre es un pre owner lo vendieron com nuevo tengo un año y meses con el y muchos problemas con el carro que pena que esta Compañía use trabajadores para vender bajo mentiras y no explicar al comprador exactamente que es lo que cubre su supuesta garantia de bumper a bumper

My new bed liner looks great! Thanks! Service was very friendly as well. I was called as soon as it was done.

Well done.....just like always ????

Ismael provided us with excellent service. He was honest, informative, and made us very comfortable. He is a great asset to Ken Grody Ford. I know who to go to for any future needs. Thank you again Ismael.

Tim does an exceptional job taking care of my car needs. Always a pleasure to work with.

Great service, very much appreciated the way I was treated and the timely manor the work was done

You guys always answer promptly and have appointments that fit my schedule. Henry was efficient and professional. He made sure all that I requested was done. No issues at all.

Raul was very helpful. He promptly addressed all of the service items that were needed, and got me the truck back sooner than expected. Will gladly be working with him in the future for any other service/ maintenance items. Thank You

Excellent service as always. Thank Raul for a professional service.

Very friendly and professional!

Gracias el servicio muy satisfactorio el trato hacia el cliente de lo mejor muy amables

Tim has been my go to for our Family of Ford vehicles. Four to be exact with our latest a new purchase from Ken Grody- The trust through the service history is what keeps bringing our family back to KG. Make sure everyone understands that Tim’s efforts have been instrumental in the White/Ken Grody relationship. We look forward to our next new vehicle purchase at KG. Thanks for the Trust.

Excellent service.

I went in for an oil change. I’ve been paying $20 more per month for the oil changes. I was told that I’m no longer under warranty. That’s fine, but the 20 i have paid per month isn’t really a warranty is it? Then i was told it was time to change my windshield wipers. I was told they were changed on my previous oil change (under warranty). Turns out they were not. So I’m off to a great start. I said I’d pay for the oil change, though I felt i already have. After complaining that the wipers should have been changed last time, they added that free. So i left for an hour and a half (the time they said it would take for an oil change). Came back and was told they did the cabin filter for me as well but with a catch. They broke off two lug nuts on two different tires. They said they were over torqued from my last oil change. I’m they had no idea how long it would be to fix that so they gave me a rental and did not finish that day. I went the next morning 9 am and picked up my truck. They also charged me for the great experience. So basically my simple oil change i had already paid for monthly, cost me 24 hours and $70. This will be the last time Ken Grody sees me or anyone i can talk out of going. I’m going to buy my truck out with an outside lender so i can cut ties. An oil change and wiper blades just cost the dealership a Raptor!

Tim Prete still tops as a Service Advisor! Well Done!

Vehicle seems to be perfect

Very satisfied with the service.

Good customer service

Henry is awesome .