I am so impressed with Annette's performance on handling the issues with my 2019 Escape. Also very happy with the professional team at Ken Grody Ford. Everyone was very helpful and pleasant. Am so happy with the results and experience that I have had.
2/7/2020
Quyen Or. VERIFIED CUSTOMER
He does his job well, despite having a full schedule, honest chap, would recommend for new/foreign people who use a ford
2/7/2020
Craig C. VERIFIED CUSTOMER
Did what he said it was right on time
2/7/2020
Ernest B. VERIFIED CUSTOMER
I want to thank Tim Prete for his outstanding professional customer service. Tim has helped me for the last 3 yrs with excellent commitment to customer service.
2/7/2020
Brandon A. VERIFIED CUSTOMER
Cool dude ????????
2/7/2020
Steve S. VERIFIED CUSTOMER
Thanks Raul, you guys got a lot of work done and my car back same day so I didn’t need to get a rental. Thanks
Regards, Steve
2/7/2020
William G. VERIFIED CUSTOMER
Annette was awesome, very professional, and upfront with all of the work and timelines involved.
2/7/2020
Frank S. VERIFIED CUSTOMER
Tim and everyone at Ken Grody helped me get my truck in and out quickly.
2/7/2020
John K. VERIFIED CUSTOMER
I’m always glad when I see Tim there because I know I’m going to get the best service possible
2/6/2020
Frederick C. VERIFIED CUSTOMER
I have been working with Annette for about 14 years, ever since my car was new. I actually followed her over to Ken "Grody Forde from the venue where I first met her. She is a very conscientious person who is always aware of the customers need and follow them up very deliberately. Having been in supervision I am sure Ken Grody Ford has made a very good decision in employing Annette. You can be sure I will be back when I have work to be done on my vehicle.
2/6/2020
Thomas S. VERIFIED CUSTOMER
Dropping off car until shuttle was available was two hours. (Leaving home until return was three hours!) Wait should have been 30 minutes, 45 max.
2/6/2020
Michael B. VERIFIED CUSTOMER
Pablo is a fantastic csr. Attentive, knowledgeable, friendly. It's always a pleasure to deal with him.
2/6/2020
Nora M. VERIFIED CUSTOMER
Took a week to get water spots out of the windows and paint and now the drivers side door trim is not lined up with the code panel not secured, when on the freeway you can hear the wind blowing in, I want to return or trade this car and be done, if I’m having this much trouble with it only a month in, I don’t want to see what’s next.
2/6/2020
Jeremy B. VERIFIED CUSTOMER
Quick and super friendly. Always satisfied after a trip to Ken Grody.
2/6/2020
Joan L. VERIFIED CUSTOMER
She does a good job to ensure our car is serviced well and explains everything done. She is very personable and considerate.
2/6/2020
William R. VERIFIED CUSTOMER
I bought it there and get m ou st of my service there.
2/6/2020
Stephanie Or. VERIFIED CUSTOMER
i was Advised by one of the employee that they “washed” my engine free of charge (initially he wanted to charge me $150).I checked my engine and it looks exactly the same and there was no evidence of them cleaning it. Wow.
2/5/2020
Erlinda C. VERIFIED CUSTOMER
Service people are helpful and they go out of their way to serve you
2/5/2020
Sheila M. VERIFIED CUSTOMER
Pablo was so awesome, kept me informed of the progress and delivered just as promised!