Ismael was very helpful with the service of my vehicle, I had called in the morning to see if there were openings and he said to just bring it in and he would get it taken care of and he did. Very satisfied with his customer service. Oh and he is very friendly easy to talk to.
10/27/2020
Mary O. VERIFIED CUSTOMER
I normally see Tim when I bring my car in for service but it was nice to see Annette and her service was right up there with Tim’s.
10/27/2020
Salomon F. VERIFIED CUSTOMER
Amazing service!
10/27/2020
Travis G. VERIFIED CUSTOMER
Raul did such a great job and a has a perfect attitude. He is a winner. You should be pleased to have Mr. Rodriguez as one of your service advisors. Please give him a shout out and any opportunities for a higher position in your company or room for advancement. He received a 10 score. All stay safe with Covid-19. God bless
10/27/2020
Hany H. VERIFIED CUSTOMER
Your service advisor was quite courteous
10/26/2020
Karin D. VERIFIED CUSTOMER
Ismael was friendly & lnformative & not pushy. Car was completed in a timely manner for not having a set appointment.
10/26/2020
Aaron E. VERIFIED CUSTOMER
It’s always a pleasure to take my vehicle to Ken Grody Ford for service!
10/26/2020
Bohdan S. VERIFIED CUSTOMER
Following an upsetting experience with Tim Prete, Raul Rodriguez apologized on his behalf and made things right when I came back in. Raul is knowledgeable, professional and courteous. I will be coming back thanks to him and Debbie in customer relations.
10/26/2020
Kirk B. VERIFIED CUSTOMER
Veey satisfied.
10/26/2020
Nelson M. VERIFIED CUSTOMER
Great customer service and environment despite the construction going on.
10/26/2020
Nataly Or. VERIFIED CUSTOMER
Raul is very professional it helps us with all our questions and concerns. Very happy with all his help.
10/26/2020
Jennifer S. VERIFIED CUSTOMER
Raul was very professional and helpful. He explained how our warranty and deductible worked.
10/26/2020
Charmaine A. VERIFIED CUSTOMER
Ismael was courtesy honest and Kind. Immediately I thought of if a company is hiring and training each employee like this that company should be winning! He was outstanding and I’m glad he was able to assist me.
10/26/2020
David M. VERIFIED CUSTOMER
Miguel was late, Annette took care of me,
She is great.
10/26/2020
Kimberly K. VERIFIED CUSTOMER
So happy! Annette is a gem a true asset to your company. Very knowledgeable and courteous.
10/26/2020
Allison O. VERIFIED CUSTOMER
The lady who helped me in the service dept. was excellent! Service was prompt and efficient and she clearly explained what had been done and even what would need to be done the next time, including an estimate of what threat would cost so I could be prepared for the expense. I really liked her!!!
10/26/2020
Darcy W. VERIFIED CUSTOMER
Always great service ????
10/25/2020
Ignacio B. VERIFIED CUSTOMER
Great customer service. Very friendly and he knows what he’s doing.
10/25/2020
Robert O. VERIFIED CUSTOMER
I struggle to make appointments at KG Ford as the level of service typically falls short f most dealerships I’ve used over the past 20 years, NB Lexus, Sterling BMW, etc. In this instance, I called, was placed on hold, then transferred and placed on hold again, then gave a guy all my information and was disconnected when he went to put me on hold. While this was the first time it played out this way, the customer service experience was typical. When I called back, I ended up eventually with Annette. It was a great experience - Annette is the exception at KG Ford. She was excellent with great communication. This great communication continued throughout the experience. I share this because I want KG Ford to improve. I bought this truck to occasionally tow. I have typical expectations in the market. The more a dealership can make the service experience seamless for a customer, the greater the opportunity.