Great person great worker been coming here last 10 years Tim been there always
Happy and always willing to help guys lucky have a person like that ????
11/11/2020
Cora N. VERIFIED CUSTOMER
Raul was very Polite . Happy to have been helped by him !!
11/11/2020
Theresa R. VERIFIED CUSTOMER
Tim’s the best. I have worked with Tom for several years. Another service agent took my truck in because it was Tim’s day off. I called Tim the next day and requested that he be the service agent on my vehicle. Love Tim!!
11/11/2020
Gabriel P. VERIFIED CUSTOMER
Very helpful and thorough was Raul. The staff was very friendly who brought out my car. Raul answered all my questions will b coming back
11/11/2020
Blake S. VERIFIED CUSTOMER
These guys were well coordinated and did an amazing job! Really felt taken care of at Ken Grody!
11/11/2020
Amayrani G. VERIFIED CUSTOMER
Bad customer service . I left my car from 8 AM and didn’t get an update until 3 PM
I was on hold for awhile on the phone.
I will not bring my car over there anymore and if I wanted to buy a new car from Ford now I know for sure not to buy Ford
11/11/2020
Michael R. VERIFIED CUSTOMER
Excellent customer service
11/11/2020
Demi . VERIFIED CUSTOMER
Raul is a very reliable service advisor . Thank you . Demi
11/11/2020
Katherine L. VERIFIED CUSTOMER
Tim was awesome! Super efficient, he’s a winner! Thank you Tim for all your help :)
11/10/2020
Yessica C. VERIFIED CUSTOMER
He was very helpful, and answered all my questions. Great costumer service.
11/10/2020
Carmen . VERIFIED CUSTOMER
Raul was beyond helpful. He made me feel at peace knowing my car was in good hands. He would call me to update me about any changes. I will not only be coming back for all my services and needs but I will be recommending my friends and family to this Ford location. I've received the best treatment here! Thank you Raul!
11/9/2020
Sylvia O. VERIFIED CUSTOMER
My car had to be left at the service dept. over nite for repair. Raul kept me updated and my car was ready earlier then I expected.
11/9/2020
Maria M. VERIFIED CUSTOMER
Your staff was friendly & professional. Better experience than the last visit. Ismael was very friendly & professional.
11/8/2020
Felix W. VERIFIED CUSTOMER
Henry was super responsive to my asks and vehicle concerns. Great service!
11/7/2020
Terry R. VERIFIED CUSTOMER
Once again, Service Advisor Raul Rodriguez provided 5-Star Customer Service on my recent F-150 service visit! Thanks to Raul and the Service Team!!
11/7/2020
Tammy A. VERIFIED CUSTOMER
I thank Tim, and everyone who assisted in keeping my Fusion, in good running condition.
Thank you, Tim, for everything!
Tammy Tyson
11/7/2020
Ernest I. VERIFIED CUSTOMER
Ismael was very pleasant to work with. He understood exactly what we needed and made it happen. People like him is the reason we choose to go to Ken Grody Ford Instead of Puente Hills, which is much closer