Great guy. Best service writer I have ever had. He knows exactly what to do and say to make a customer comfortable,well informed and satisfied with the service provided.
3/12/2021
Lionel Xpo. VERIFIED CUSTOMER
Great job Raul!
Thank you
3/12/2021
Terry R. VERIFIED CUSTOMER
Raul is an outstanding Service Advisor. 5 star service again. I'll be more than happy to state so when I receive a survey from Ford.
3/12/2021
Russell O. VERIFIED CUSTOMER
Annette was awesome,
Thank you
3/12/2021
Marc M. VERIFIED CUSTOMER
Took 4 days to call and tell me everything with my vehicle was fine. I’ll never bring it back here
3/12/2021
Marie H. VERIFIED CUSTOMER
The update that was scheduled for the SYNC deleted all of my contacts information and I was NEVER advised that might happen. No one seems to know what happened and I still don’t have answers. Customer s should be warned so they can decide if they need information that has been stored before messing with the computer system in the vehicles.
3/11/2021
David L. VERIFIED CUSTOMER
White glove service, as always!
3/11/2021
Kenneth M. VERIFIED CUSTOMER
Tim always has my best interest at hand when I bring my F250 in. He also makes me feel like I am the most important customer that KG has! That makes me feel more than just a customer!
3/11/2021
Rosa R. VERIFIED CUSTOMER
Appreciated the heads up on future needs and run down of the checks made
3/11/2021
Alberto H. VERIFIED CUSTOMER
I receive my Van with a missing hut cap on the Rear tire to the passenger side
3/11/2021
Theresa P. VERIFIED CUSTOMER
Ismael is always helpful with the needs of my Ford Explorer
3/11/2021
Fernando U. VERIFIED CUSTOMER
In general was a good service
3/11/2021
Ray C. VERIFIED CUSTOMER
Great work and always professional.
3/11/2021
Stephen J. VERIFIED CUSTOMER
Very concerned about me
3/11/2021
Marissa C. VERIFIED CUSTOMER
Raul was amazing! Super helpful patient and understanding. Kept me updated the whole time and was willing to answer any and all questions I had. I will definitely come back to work with him on my future service needs
3/11/2021
Danny G. VERIFIED CUSTOMER
Thanks for the excellent service.
3/11/2021
Perla L. VERIFIED CUSTOMER
The first customer service representative I was assigned was rude and disrespectful. He placed two forms in front of me without letting me know what they were or what to do with them. This happened after I complained he was late and he ignored me when I told him I had an issue with the camera in my car.
I was then re-assigned to Henry who completely turned around my experience.
3/11/2021
Jorge L. VERIFIED CUSTOMER
Excellent job.
3/11/2021
Victor L. VERIFIED CUSTOMER
I will complete the survey. Raul was so far the most helpful from your staff at Ken Grody
3/10/2021
Jeff K. VERIFIED CUSTOMER
Mario was very informative and the team was transparent during the process.