Ken Grody Ford service department are the best, they always take care of all my needs ?....
11/2/2021
Eva F. VERIFIED CUSTOMER
I was very satisfied with Raul Rodriguez he’s customer service and communication throughout the process was excellent also the service that was done on my car was excellent I have nothing but good things to say about my experience with Raul and Ford thank you.
11/2/2021
Robert D. VERIFIED CUSTOMER
She was great top notch service
11/2/2021
Terry R. VERIFIED CUSTOMER
Raul Rodriguez always does a great job as Service Advisor!! Let Ford send me the survey; high marks for Ken Grody Ford and Raul Rodriguez!
11/2/2021
Julia G. VERIFIED CUSTOMER
My service experience today was very easy, quick & positive. Henry my service writer, was friendly & knowledgeable. Thanks for a great job, great price/value for routine maintenance, & getting it done so quickly.
11/2/2021
Adelina A. VERIFIED CUSTOMER
Completely satisfied with the staff working for Ken Grody. In all the years of your services since 2012, I’ve never been disappointed.
Mr.Tim Prett has given me complete trust to continue to provide maintenance repairs. His customer service skills professional, exceptional.
Excellent employee.
Thank you!
Respectfully
Adelina A
11/1/2021
Jose S. VERIFIED CUSTOMER
????
11/1/2021
Jose C. VERIFIED CUSTOMER
Very happy and satisfied
11/1/2021
Debbie S. VERIFIED CUSTOMER
Shouldn’t call and leave a message to call him back and ask for him if he wasn’t going to check his voice mail. I called three times with no return call.
11/1/2021
Gayle B. VERIFIED CUSTOMER
Ken Grody and Miguel did a great job on giving my car an oil change. They also washed my car. Thank you
11/1/2021
Deborah A. VERIFIED CUSTOMER
Miguel was very pleasant and professional. Can’t wait for you guys to finally be in your new space. Too hot waiting.
10/31/2021
William S. VERIFIED CUSTOMER
Raul went out of his way to service my truck when he found out that I was going out of town. I was truly grateful.
10/31/2021
Larry D. VERIFIED CUSTOMER
Thanks Mario for getting my truck back to me as promised.
10/30/2021
Jessica M. VERIFIED CUSTOMER
He was Awesome!!
10/30/2021
Rafael D. VERIFIED CUSTOMER
Terrible customer service!!!
Changed my flight so I can wait for my truck to get fixed and they order the wrong part. Calling you guys every day of the week, without response. You guys customer service is terrible!!!
10/30/2021
Carl A. VERIFIED CUSTOMER
First class service today.
10/30/2021
Luis R. VERIFIED CUSTOMER
Love Raul services, like always very professional and ready to answer all my concerns, so happy with him.
10/30/2021
Yvonne F. VERIFIED CUSTOMER
Always updated
10/30/2021
Christopher M. VERIFIED CUSTOMER
Quick. Helpful. Honest.
10/30/2021
Samuel Z. VERIFIED CUSTOMER
There are multiple items lacking
Lack of follow up from service advisor
Continuos need to return to have vehicle serviced.
Called that vehicle is ready but advisor unsure if all items were addressed.
Customer unable to bring vehicle in for service due to service advisor being off.
Picked up vehicle yesterday 10/28 and check engine light still on. Vehicle is a 2020 explorer, smelling gas through the exhaust and as of 5:17 pm on 10/29 unable to reach anyone in service department for the last hour including service manager. Have spoken with Alexis front desk on numerous occasions whereby she’s apologizing for service. I’m concerned to drive my fairly new vehicle with these conditions.