Ishmael is a pleasure to work with and he is a total professional and knows his stuff. I will continue bringing my Ford vehicles to this dealership because of the excellent customer service.
1/6/2022
Soo K. VERIFIED CUSTOMER
I left the car at 7:20 this morning.
I asked for engine oil replacement, battery status check, check engine lamp confirmation, but after 5 pm I went and did not handle one thing and I just brought the car.
1/6/2022
Arturo G. VERIFIED CUSTOMER
Jc was excellent. Handled my visit promptly & very courteous.
1/6/2022
Jose G. VERIFIED CUSTOMER
Ken Grody Always does a good job taking care of my vehicles. Thank you so much!
1/6/2022
Melissa M. VERIFIED CUSTOMER
Henry answered every question I had and was very informative
1/6/2022
Thomas G. VERIFIED CUSTOMER
JC reached out to schedule the appointment and immediately text the reminder and followed up before w the meeting. My in person meeting went well. Made sure my car needs were addressed and walked me through everything in detail. He ordered the rental car and provide an ETA and was very honest on the time it should take to complete. This is my second Explorer from Armando Always an amazing experience. JC was “World Class”.
1/6/2022
Ramon R. VERIFIED CUSTOMER
Satisfied
1/6/2022
Ashly F. VERIFIED CUSTOMER
Outstanding customer service
1/6/2022
Brent B. VERIFIED CUSTOMER
Best service I have ever dealt with from the day I purchased my truck until now 2 1/2 years later. Everything has been well above any expectations I’ve had. I repeatedly refer anyone that I know that’s looking for a new Ford vehicle that they would be crazy to go anywhere else other than Ken Grody. Keep doing what your doing all other dealerships pale in comparison. No I was not given anything for a positive review. All future vehicle purchases will only be done with Ken Grody.
1/6/2022
Mark G. VERIFIED CUSTOMER
Ok
1/6/2022
Vikki . VERIFIED CUSTOMER
Ismael Rodriquez was very nice listen to our issues and repeated what we said to ensure he had all the items covered.
1/5/2022
Ken M. VERIFIED CUSTOMER
Very good service
1/5/2022
Russell R. VERIFIED CUSTOMER
Yeah it was an average I guess to be expected set behind the desk and take the information that he needs to do his job
1/5/2022
James L. VERIFIED CUSTOMER
Great Job
1/5/2022
Juan H. VERIFIED CUSTOMER
We need the transportation to the house. When are you getting that service back? Thank you for your help Annette and Henry.
1/5/2022
Stephen Z. VERIFIED CUSTOMER
Ismael made a real effort on communicating with us on a daily basis. Although this took more days than expected, Ismael was always upfront with the technicians timing. Plus, he was able to navigate this all through a holiday and covid outbreaks. Great job!
1/5/2022
Lisa S. VERIFIED CUSTOMER
Chris was great to deal with.
1/5/2022
Donald A. VERIFIED CUSTOMER
Very good service advisor and service
1/5/2022
Janice F. VERIFIED CUSTOMER
Raul kept me informed and called as soon as my car was ready