They didn't fix the breaks. It has only 22, 000 miles and still under warranty the mechanic said he couldn't fix the break noise because it's hasn't written down the pads enough.
Is a brand new truck and the breaks are noisy.
I was told I would have to pay for new pads even though they are worn enough.
6/30/2022
Michelena T. VERIFIED CUSTOMER
Chris was very helpful.
6/30/2022
Debra M. VERIFIED CUSTOMER
Kept me informed and completed in a timely manner
6/29/2022
James G. VERIFIED CUSTOMER
Tim is great
6/29/2022
Janet I. VERIFIED CUSTOMER
Car was serviced in quick fashion. Car brought in 1st thing in morning and was done by noon! Service Rep, Robert, kept me informed what work was needed and how long it would take. Excellent communication!
6/29/2022
Karen A. VERIFIED CUSTOMER
Raul is the best… (this is Mike not Karen) takes care of my whole Ford family
6/29/2022
Apolinar S. VERIFIED CUSTOMER
He was very knowledgeable about my vehicles and recommended the right service for my car. Very satisfied with him.
6/29/2022
Nina S. VERIFIED CUSTOMER
Annette was professional & courteous & explained the recall procedure & all recommended servicing neededin the near future.
6/29/2022
Jim H. VERIFIED CUSTOMER
Very professional.
6/28/2022
Charlene M. VERIFIED CUSTOMER
Excellent service and very informative.
6/28/2022
Thomas C. VERIFIED CUSTOMER
Chris was very helpful and informative. A positive experience.
6/28/2022
Shanell B. VERIFIED CUSTOMER
Tim is always a pleasure, and makes sure we are always taken care of!
6/28/2022
Shaw I. VERIFIED CUSTOMER
Raul has been grest
6/28/2022
Carlos L. VERIFIED CUSTOMER
Great service!
6/27/2022
Laura G. VERIFIED CUSTOMER
Excellent customer service. Car was serviced at the exact time given as well explanation of what was done was given . Can’t emphasize what a wonderful job is done at Ken Grody. Five Stars all the way
6/27/2022
Gabriel J. VERIFIED CUSTOMER
Raul was very friendly, helpful and professional.
6/27/2022
Rosalba P. VERIFIED CUSTOMER
Excellent work and service
6/26/2022
Henry G. VERIFIED CUSTOMER
Raul did a great job of helping address the AC issue on my Transit van. Dropped off the van on Monday and had the van back by Friday in time to enjoy the weekend!
6/26/2022
Lonnie C. VERIFIED CUSTOMER
Super fast service. Tim was excellent and very helpful.