For me it all starts with customer service and Mr Tim Prete supercedes customer service excellence! My family and I have been coming to Ken Grody Buena Park for over 7 years already and we truly look forward to seeing Tim..knowing that we can trust him with our family's vehicles..he's always attentive...greets us with a smile..he take a personal interest in out concerns and that means alot to me.Recently I observed Tim in action ..handling the customers..the phones...his coworkers..all in a professional manner...he definitely is my families favorite person at this establishment. Everyone is fabulous but Tim is welcome at what he does. Thank you for the great hire Ken Grody
5/10/2023
Michael H. VERIFIED CUSTOMER
Was very happy and completely satisfied
5/10/2023
Maria V. VERIFIED CUSTOMER
Siempre salgo satisfecha de su servicio gracias
5/10/2023
Yul O. VERIFIED CUSTOMER
He is a professional and helpful person. Shows a genuine interest in helping customers. I am fully satisfied with the service. My car runs smooth with the new brakes.
5/10/2023
Zebedee C. VERIFIED CUSTOMER
Tim is your best Rep
5/10/2023
Manuel V. VERIFIED CUSTOMER
Raul is the man!
5/10/2023
Milan A. VERIFIED CUSTOMER
He was great. Told me what to expect and took care of everything perfectly.
5/9/2023
Faith Industries. VERIFIED CUSTOMER
Tim is awesome!
5/9/2023
Naveen K. VERIFIED CUSTOMER
Have been coming into this Ford location for 6 years now. Never disappointed.
Very courteous, polite and provides good information on exactly what is needs to be fixed.
Thank you Tim
5/8/2023
Roberto B. VERIFIED CUSTOMER
Tim Prete has always gone above and beyond with delivering excellent customer service. His knowledge, great communication, and the excellent work by the whole service department has always been part of the reason why I’ve kept coming back to Ken Grody for over 4+ years.
5/8/2023
Susan V. VERIFIED CUSTOMER
Everything was great
5/8/2023
Mauricio Z. VERIFIED CUSTOMER
Raúl was really helpful on getting me a good price for my tires great costumer service
5/8/2023
Jason H. VERIFIED CUSTOMER
Tim is always responsive and fully explains all my repair needs. He keeps in constant communication for updates on my repair and answers all my questions patiently and professionaly.
5/8/2023
Glenn B. VERIFIED CUSTOMER
Raul has been taking care of our cars for years and we are completely satisfied with him we will continue working with him.
5/7/2023
Joo Min. VERIFIED CUSTOMER
Great customer service and quick follow up with vehicle issues.
5/7/2023
Robert D. VERIFIED CUSTOMER
Anthony was great and very professional during our entire experience. It was a pleasure to buy our latest vehicle from him.
5/7/2023
Jose P. VERIFIED CUSTOMER
Really Great services
5/6/2023
Trisha H. VERIFIED CUSTOMER
Mario was awesome
5/6/2023
Seal Beach. VERIFIED CUSTOMER
Seal Beach and it's operations owes a thanks and high regard to Mr. Raul Rodriguez and his team. His service and quality first mentality aided us in our mission to the government and the more specifically to the war fighter. Raul displays the qualities of a leader, a gentleman, and superb customer service. His speedy service has allowed us to continue our mission. Give a round of applause to Mr. Raul, a raise & bonus and a vacation. What a champ.