Excellent customer service. They are very well organized and efficient. The repairs are top quality. I went for a sun roof replacement, they return my vehicle spotless clean and with a factory installed sunroof.
5/20/2023
Elaine P. VERIFIED CUSTOMER
Great costumer service. Nice demeanor, helpful, and informative. Communicates well.
5/20/2023
Marcelo A. VERIFIED CUSTOMER
Fast and friendly service. Mario was a pleasure to work with.
5/20/2023
Carl S. VERIFIED CUSTOMER
I’m happy
5/19/2023
Dennis V. VERIFIED CUSTOMER
This is my third vehicle I have bought at Grody Ford. I have seen and dealt with a few service techs. One thing I am sure of is that Annette will be the only service tech I will deal with with my current vehicle and if I should upgrade to another vehicle in the future. She is the best!
5/19/2023
Geraldine E. VERIFIED CUSTOMER
Annette has been great!
Very patient and professional.
I am happy ;)
Thank you!
5/19/2023
Jessica R. VERIFIED CUSTOMER
Communicative and speedy service!
5/19/2023
Donna M. VERIFIED CUSTOMER
Tim is the best . There was a time that we purchased Ford vehicles simply because we knew the service with Tim would be top notch. We are down to one Ford now, but continue to bring our truck to him when there are several dealers that are closer to home. Driving the extra miles is worth it!
5/19/2023
Cesar T. VERIFIED CUSTOMER
Services and quality of customer care was great
5/19/2023
Larry A. VERIFIED CUSTOMER
So far, so good. The service area is clean and the greeting staff very friendly. It's been nearly 36 hours since my vehicle was dropped off, haven't heard anything...
5/18/2023
Roberta H. VERIFIED CUSTOMER
Tim is the best!
5/18/2023
Juan V. VERIFIED CUSTOMER
Best costumer service rep I’ve worked with
5/18/2023
David G. VERIFIED CUSTOMER
2nd time I’ve been offered a free car wash that wasn’t done. 2 got home and read the invoice and see I have a small oil leak and declined a $200 diagnostic. I was never told about a fee or diagnostic. Only that there was a small oil leak which I have never seen. Lastly, I made the appointment hoping to get the recall done but still no parts available.
Pretty disappointed in Ford
5/18/2023
Michele B. VERIFIED CUSTOMER
I hope management realizes what a great employee/asset they have with Chris in the service department! He breathes customer service and is ready to listen to the customers problems and get them corrected and always with a smile and positive demeanor. Having Chris as my service representative is a pleasure anytime I need to have my car serviced!!!
5/18/2023
David A. VERIFIED CUSTOMER
Great customer service by Tim prete.
5/18/2023
Katherine B. VERIFIED CUSTOMER
An awesome experience every time I come for service. The detailing is icing on the cake. Thanks.
5/18/2023
Samuel Z. VERIFIED CUSTOMER
Christopher my service advisor was very professional from start to finish. We needed to take our vehicle in at once and Christopher was called and immediately offered an appointment for the same day to have my vehicle attended. Thank you for 5 star service.
5/18/2023
Lorenzo G. VERIFIED CUSTOMER
Tim has always done what he can to help me out and provide a great experience. He’s very understanding when it comes to my concerns I may have with my vehicle.
5/18/2023
Carlos S. VERIFIED CUSTOMER
I’m always satisfied and impressed with the Ken Grody team and more specifically Tim Prete. One of the reasons I continue to service my vehicle at Ken Grody. Thank you Tim
5/18/2023
Thomas B. VERIFIED CUSTOMER
Chris is always very professional, informative and knowledgeable.
I am Very grateful and impressed.