Ken Grody Ford Auto Repair Service

Excellent service!! Professional, Friendly, Knowledgeable,Listens and is really Attentive to you! I always ask for Raul to be my service guy, Kudos!

My experience was professional and pleasant and I'm a lifetime king grody fan. Tim went out of his way to make sure that he communicated every step of the way. I truly appreciate the professionalism.

Raul provided very good customer service, he pays attention to the details that one mentions

I’ve always been very happy with the serviceis Raul Rodriguez is always taken care of any problems. I need to have taken care of. Thank you.

Mario is an excellent service man.,

Tim is great to work with. Great follow up and kept me informed throughout the whole process. It’s been a pleasure working with him.

Good service, great people willing to help!

Raul is an Excellent service manager

Tim is amazing, he is taking such good care of me, great customer service

Raul Rodriguez does a good job always thank you

Your customer service desk is first rate. Annette is complete professional. Tim is also of the same caliber. I’ve been a customer for many years, I trust Annette and Tim

Tim is exceptional. He got my car finished in one day although it was estimated for longer. He remembered me and specific elements of my personal life so he connected with me very well.

Very helpful. The Best all around

Mario goes above and beyond to help the customer and is always on top of his work. 5 stars

Annette is awesome thanks for the service ????

I was treated like a VIP customer. Quality people and service.

Excelente servicio del sr Raul, muy atento y explica muy bien acerca del servicio que nos ofreciò, procurò ayudarnos en todos los aspectos referente al servicio y reparaciòn de nuestro auto.

Raul is always very professional and courteous.

Annette did a great job. She was curteous, friendly, and helpful. Just one thing I’d like to mention is that I asked for the catch cans to be emptied. She wrote the request on the work order since I asked after it was printed with other items. The final receipt I received doesn’t state that the catch cans were emptied or not. I’m sure they were emptied but not having to ponder would’ve been nice. Thanks.

Mario us a terrible service rep. He provided the worst service to me last year and I just purchased a new 2023 Ford F-150 from another dealer because of him. I did complain then. My wife just took her flex in for an oil change. She made an appt and was told about an hour. She waited in your waiting room. Mario told her I had no points with my ford account, when I had more than 20,000. She called me and once I challenged him, he suddenly found my points. He was trying to charge my wife when we wanted to use points for this oil change. After 2 hours of waiting, she asked about her car and was told Mario lost the paperwork. An hour later, Mario had left for lunch and her car was still not done. She called me 3 hours after she arrived, because she was getting the run around do to Mario. I told her to find Channa in sales for some help. He got another service rep to find her car. They gave her the oil change for no charge since it took 3 1/2 hours for an oil change. I believe that Mario remembered my name and purposely delayed on the service making my wife wait hours for a simple task. There is no excuse for this bad service, I have been coming to your dealership for yrs and usually have got good service. I have bought 2 cars from you over the past several years and several of my friends have to. We are taking her car in on 8-15-23 for rear brakes. I hope the service is what it use to be or I will never return We will see another service representative as recommended by your sales manager. Mario has the worst customer service I have experienced at any dealership I have been to. He is worthless and has cost you near 100k in business from me. If anyone would like to speak to me, pls feel free to give me a call. ****-****-xxxx I hope you deal with Mario , I will not use him for anything in the future!! Thank you. Darrell B