I was not advised on any of my vehicle concerns noted on my paperwork. If that had been brought to my attention I would have had them take care of it at that time.
9/1/2023
Damon B. VERIFIED CUSTOMER
They always take care of me that why I always go to Ken Grody and send all my friends and family there
That is again for taking care of my explorer!!!!
9/1/2023
La Habra. VERIFIED CUSTOMER
I took in my truck for AC issues on Monday morning and my truck stayed there for almost 3 days. When I picked it up, the AC was working fine, however, the next day the AC stopped blowing cold air once again, so the problem was not fixed. This morning, when I started the truck, it was working again. Please let me know when I can bring the truck in again, I cannot leave it there again for a few more days without transportation.
9/1/2023
Ted P. VERIFIED CUSTOMER
All personnel friendly. Tim Prete info was friendly and so professional. A true ssset to the org. He always takes the extra step
9/1/2023
Kelly J. VERIFIED CUSTOMER
The service and care for the customer and car are exceptional. I recommended Ken Grody Ford to anyone looking for a new car.
9/1/2023
Raul G. VERIFIED CUSTOMER
Thanks
8/31/2023
David A. VERIFIED CUSTOMER
Annette always goes the extra mile to help me every time I take my vehicle. Great customer service from her. Thank you!
8/31/2023
Paula D. VERIFIED CUSTOMER
Professional service fast and reliable
8/31/2023
Michael B. VERIFIED CUSTOMER
When a customer makes an appointment why is it that they have to wait a couple of days before they get their car back? If you can’t do the work the day the appointment is made, don’t make the appointment, plan and simple.
8/31/2023
Kurt L. VERIFIED CUSTOMER
I know no the proper spelling of her name. I appreciate the extra time she spent just chatting . As usual, the whole experience was painless and I was smiling driving down the road in my shiny Ford pick up ready to visit my grandkids in San Jose and in Phoenix.
8/31/2023
Chris H. VERIFIED CUSTOMER
Quick, responsive, helpful and friendly. Couldn’t have asked for anything better.
8/31/2023
Jose V. VERIFIED CUSTOMER
Thank to Raul ,and Who makes, the service to my car
8/30/2023
Christopher C. VERIFIED CUSTOMER
Tim provided excellent customer service and I had a great service experience. Thank you!
8/30/2023
Akimi R. VERIFIED CUSTOMER
Mario is great all ways so helpful!
8/30/2023
Christian S. VERIFIED CUSTOMER
Mario went above and beyond to ensure all of my service issues were addressed, and was communicative throughout the entire process to keep me informed. Thoroughly explained all of the repairs / maintenance completed at pick-up. Only dealer I will be trusting with my service needs going forward.
8/30/2023
Terry R. VERIFIED CUSTOMER
Raul did an outstanding job!! The KG technicians identified and recommended a very major repair on my F-150. The repairs were completed under hard time constraints imposed by the customer (me) for a family vacation. Also, very much appreciated the detail job on the truck at pickup. 5 star performance by Raul!! Raul is truly an asset to the Ken Grody service team! I hope he is compensated accordingly!!!
8/30/2023
Danny R. VERIFIED CUSTOMER
Tim was great!
8/30/2023
Ty M. VERIFIED CUSTOMER
Josh Banda, Luis Ramirez, JC, are the best guys to work with. They really know what they’re doing. Keep me informed on what was always going on with my truck. High standard , good quality service. Thanks boys???? really appreciate all your hard work
8/30/2023
Daniel A. VERIFIED CUSTOMER
Your team NEEDS to promote or give Tim a bonus! He is an EXTREME asset to your organization.