Well a single question isn't necessarily all that telling. Would I recommend Hendrick Jeep Concord, yes, but my last experience wasn't great. It took months to get it accomplished. The communication was iffy (like never confirming the completion of the service and having my car sit there for a week after it was complete), etc. The work seems to be good, but the car was VERY dirty when it was returned. So... highly recommend, no. But you seemed to do the work right based on what I can see at the moment.
12/31/2018
Dale W. VERIFIED CUSTOMER
Professional and efficient. Thanks!!
12/9/2018
Timothy M. VERIFIED CUSTOMER
This is the second time Rebecca has helped me with my service. She is always courteous and very helpful.
11/28/2018
Richard R. VERIFIED CUSTOMER
Yes I will take the Survey when it arrives. Rebecca Bigelow is always very courteous and efficient.
11/26/2018
Mr. Clinton. VERIFIED CUSTOMER
Jason, Jeff, and Bryan did a great job with the service on my Jeep. They were able to work with me and explain repairs and/or options to my satisfaction. However, this next bit is odd. I received a follow up call from Doug at Hendrick, who first asked me if my service was good, then asked me if I wanted to trade my recently repaired Jeep on a new purchase. That kinda felt like I was being hustled, because you’re asking me to throw away the money I just spent on the repair...which was considerable.
11/26/2018
Christian S. VERIFIED CUSTOMER
Tom Defeo, Rebecca and Richmond Trexler are "Best of the Best". I own a Chevy and bring it to the Dodge Service Department because they ARE that good !!!
11/25/2018
Vincent D. VERIFIED CUSTOMER
Good!
11/24/2018
Allen J. VERIFIED CUSTOMER
Very professional with speedy service.
11/24/2018
Tanya W. VERIFIED CUSTOMER
I felt the service advisor was honest, gave me accurate information and was not trying to over-sell me on anything that was not needed.
11/23/2018
Melanie D. VERIFIED CUSTOMER
Jason was easy to work with and communicated through out the entire process. Great job!
11/21/2018
Brian S. VERIFIED CUSTOMER
Rebecca was great to work with very professional made sure I was Very satisfied
11/21/2018
Priscilla M. VERIFIED CUSTOMER
The entire staff is outstanding..thanks
11/19/2018
Laura B. VERIFIED CUSTOMER
Big thanks to Terry and the service tech I was able to speak with regarding my Jeep. They understood the problem completely and made me feel much better about leaving it again.
11/19/2018
Charles K. VERIFIED CUSTOMER
Had to take my jeep there three times just to get a simple part put on and had to get upset with them to get it fixed the third time
11/19/2018
Jenna A. VERIFIED CUSTOMER
Car was fixed and returned clean. I didn’t think the time it took was unreasonable for a Saturday. WiFi worked well. Rebecca is great. I am new to the area, it was nice to get the right dealer to go to on the first try.
11/19/2018
Michael M. VERIFIED CUSTOMER
Great service.
11/18/2018
Regina C. VERIFIED CUSTOMER
Everyone extremely nice, and took care of my jeep! Thanks alot!