Never like dealership service in the past. So far I’m very impressed
9/6/2018
Michelle E. VERIFIED CUSTOMER
Fast and great customer service
9/6/2018
Sean V. VERIFIED CUSTOMER
Greg was awesome. Will definitely be back. Thanks again.
9/6/2018
Camille M. VERIFIED CUSTOMER
Kaylan welcomed me with a warm smile and a pleasant greeting the day before I actually made an appt! I told her I had a few recalls that needed attention and she was more than happy to assist. She let me know that she would need my vehicle for 3-4 hours and asked what day and time worked for me! I arrived the day of my appt and she still had that beautiful smile and warm welcome. My truck was serviced wonderfully!
9/5/2018
Elizabeth J. VERIFIED CUSTOMER
Mr. Connor represented the essence of a customer service professional who heard us, answered our questions and offered meaningful feedback. He’s a rare example of the level of service historically noted in Michael, Jeff & Jim. He explained the oil change safety exchange program to include continuation. In short, Mr. Connor almost singlehandedly reinvigorated my confidence in the service department. Thank Mr. Connor for caring.
9/5/2018
Geoffrey J. VERIFIED CUSTOMER
Michael is a tremendous asset to your service team I look for him each time I come in for service
9/5/2018
Doug M. VERIFIED CUSTOMER
Jason was awesome, and I know I didn't have an appointment, but over an hour thru the Express Lane just to get an inspection, using the coupon mailed to me seemed a bit much.
Thanks ! Great showroom - my first visit.
9/5/2018
Daniel R. VERIFIED CUSTOMER
Jeff
Always does a great job
Hope you know how good a person you have working for you
9/2/2018
Scott H. VERIFIED CUSTOMER
I was very pleased with my technician and service man
9/2/2018
David C. VERIFIED CUSTOMER
Yesterday I took my vehicle to your location at Concord and today the oil engine light turned on. I stopped my vehicle and checked the oil and the vehicle did not have oil. I looked underneath and there was oil everywhere. I continued to check my vehicle and it appears that the oil filter was not properly installed. Now I have to batter someone to take me to the auto part store to by the tools to fix it my self.
Thank You Guys I will see you early Tuesday morning!!!!
David C
9/2/2018
John C. VERIFIED CUSTOMER
I could take my ride to a Chrysler/Jeep dealer quite near me but so far I like everything Hendrick Chrysler/Jeep has earned my faith, trust and business in every respect. Those other guys got too greedy and cheap. Keep it up!
9/2/2018
David C. VERIFIED CUSTOMER
Yes, very satisfied but failed to mention the radio IS NOT working a 100% of the time. Is it possible that the same issue you corrected could possibly have knocked it offline as well and would it be an additional charge for me to bring the car back either Tueday or Wednesday morning for you yo check it yoo?
9/1/2018
Jill K. VERIFIED CUSTOMER
Greg was a great help with vehicle. He was very informative and a pleasure to work with
9/1/2018
Richard H. VERIFIED CUSTOMER
Kaylan is Spectacular!!!
9/1/2018
John S. VERIFIED CUSTOMER
Kaylan was excellent!!
9/1/2018
Jeffrey T. VERIFIED CUSTOMER
They did a good job and they were very nice. But after taking a trip to the mountains we are not sure that the issue is fixed.
9/1/2018
James B. VERIFIED CUSTOMER
Kaylan did everything possible to make a difficult situation better. The transmission in my van gave out side of the road on a 90+ degree day in the middle of school pickup for my kids. AAA arrived with the van and she kept me constantly updated and snagged the first available courtesy car for us. She put this momma at ease so I could focus on my kids. Thank you, Kaylan!
9/1/2018
Robert W. VERIFIED CUSTOMER
Rebecca is very knowledgeable, professional and helpful.