Carlos went above board to help a woman with little patience figure out how to put my dashboard back to normal after the service department did the resets. I suggest the service techs put the settings back to where they were before they started working on the vehicles.
8/7/2025
Braden P. VERIFIED CUSTOMER
Rick is very honest and always willing to help!
8/7/2025
Giselle A. VERIFIED CUSTOMER
Kept me informed and was very helpful.
8/7/2025
Alex M. VERIFIED CUSTOMER
Quick and Polite
8/7/2025
Jason B. VERIFIED CUSTOMER
Awesome first service experience, came early, got me in and was fast!!! Impressive for sure!
8/7/2025
Mario J. VERIFIED CUSTOMER
La atención de el señor Domingo fue excelente
8/7/2025
Peter S. VERIFIED CUSTOMER
Customer service has come a long way. I stopped using Ford of Orange/ Villa Ford for a few years due to poor service. But the last few visits have been a big difference. Whatever changes were made are definitely noticed. I do not dread getting service anymore. Thanks!
8/7/2025
Thomas W. VERIFIED CUSTOMER
Excellent service by Rick! He scheduled me in quickly for my follow up appointment. He was professional and detail oriented…much appreciated.
8/7/2025
Raymond W. VERIFIED CUSTOMER
Rick did a great job, as usual, in getting my service issue diagnosed and completed within the timeframe we needed. Rick is my “go to guy”
8/7/2025
Dan D. VERIFIED CUSTOMER
Appreciated Sheldon getting me in and out, same day.
8/6/2025
Veronica M. VERIFIED CUSTOMER
Awesome experience, Jane made a huge impact on my experience and made me feel important.Definitely coming back to get my car serviced there every time with Jane.
8/6/2025
Donald P. VERIFIED CUSTOMER
As always, Great Job! Glen was personable as well as professional. I am very satisfied with Villa Ford. Thank You!
8/6/2025
Tiana V. VERIFIED CUSTOMER
From the moment I pulled into the Service area I was greeted by David and he explained it might be a moment but assured me an adviser would be right with me. It was nice having someone acknowledge me and explain the process right off the bat to avoid any confusion. Glen came over shortly and greeted me with a smile and addressed all of my needs. I came in for a recall and after getting a quote I ended up getting my 100,000 mile service as well. Glen later called me and sent photos of rodent damage I was unaware of. Everything was able to be fixed and I received a text and a calll from Glen letting me know I could come pick up my vehicle. I really appreciated that Glen listened to my needs and kept a clear line of communication open during the process. I look forward to working with him again.
8/6/2025
Carlos C. VERIFIED CUSTOMER
Number one the best service
8/6/2025
Jeanette P. VERIFIED CUSTOMER
Mr Ibarra
Gave exceptional service will be coming back.
8/6/2025
Bradley H. VERIFIED CUSTOMER
Carlos has always been the consummate professional each and every time I’ve dealt with him. He really seems to care about my concerns! I also want to thank Brian Boyda. He also helped me resolve a warranty issue with concern and professionalism to make sure my needs were met. I live in Chino Hills, not far from Chino Hills Ford. The way I’m treated at Villa Ford, makes me compelled to make the commute to the city of Orange for my service needs! Thank you, Brad Holous
8/5/2025
Greg S. VERIFIED CUSTOMER
Domingo provided impeccable service as usual.
I brought my transit van for the works package
service and the job was completed in a timely manner
8/5/2025
Sasha V. VERIFIED CUSTOMER
Amazing Service
8/5/2025
Annette R. VERIFIED CUSTOMER
Carlos always accommodates my car with my schedule. Everyone is always friendly and I'm just thankful this dealership has great people working here